Service Request Ticket - # 70891

Service Request Information

CONTACT Name Dandeneau, Raymond   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Jan 16, 2019 09:04 AM
Department Natural Science/ Chemistry Phone 89483
Location Email dandener@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Computer Edit WOU # 20121254[Edit Inv] (opens in a new window) Bldg/Room OFF PDR
Service Tag Description Dell OptiPlex 9010 SFF, Intel Core i7, 8M, 3.4GHz
Serial No. 18HQHX1 Location PDR

CPU Intel Core i7-3770 (8M, 3.4GH w/HD4000 Graphics)


OS Windows 7 Pro, 64 bit Software Office Pro Plus 2013 from P0090649 downgraded to Office Pro Plus 2010,

Wired NIC B8:CA:3A:8E:44:49

TECHS Submitted by Brighton Bohnenkamp Contact bbohnenkamp14@wou.edu 88925
Primary Technician Contact rjohnson17@wou.edu 88925

Tracking

Entered by Date Memo
Reggie Johnson
Email

Public
Entered by Date Memo
Reggie Johnson Jan 16, 2019 11:18 AM 
Status changed from (1) Pending to (5) Completed
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Reggie Johnson Jan 16, 2019 10:34 AM 
User accidentally 
archived his 
messages. Went to all 
mail and moved them 
all back to his 
inbox.
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Megan Thibeault Jan 16, 2019 09:11 AM 
Task reassigned to Reggie Johnson.
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Brighton Bohnenkamp Jan 16, 2019 09:08 AM 
Task reassigned to UCS Tech.
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Megan Thibeault Jan 16, 2019 09:08 AM 
Task reassigned to Reggie Johnson.
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Brighton Bohnenkamp Jan 16, 2019 09:04 AM 
His emails disappeared from his inbox, I'm thinking 
its a user error he just needs some help finding 
them or figuring out what button he pressed
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