Service Request Ticket

Service Request Information

CONTACT	Name	Franklin, Brittany	Date	Jan 16, 2019 09:08 AM
	Department	University Computing Solutions	Phone	89267
	Location		Email	newmanb@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Computer	Edit WOU #	20171119 (opens in a new window)	Bldg/Room	NS 006
	Service Tag	CSNBRP2	Description	Dell OptiPlex 7050 SFF desktop, i7-6700 (3.4GHz)
	Serial No.	CSNBRP2	Location	NS006 LAB (replacement before FALL2018)
	CPU	Intel Core i7-6700 (Quad Core, 8MB, 8T, 3.4GHz, 65W)
	OS	Windows 7 Pro, 64 bit	Software	MS office Pro Plus 201* from XXXX2017006552;
	Wired NIC	54:BF:64:5D:26:8A

TECHS	Submitted by	Brittany Franklin	Contact	franklinb@wou.edu	89267
	Primary Technician		Contact	thibeaultm@wou.edu	88925

Entered by	Date	Memo
Megan Thibeault			Email Public
Entered by	Date	Memo
Megan Thibeault	Jan 16, 2019 11:23 AM	Status changed from (1) Pending to (5) Completed	Add Attachment
Megan Thibeault	Jan 16, 2019 10:44 AM	Wrong mac address in inventory, updated this!	Add Attachment
Megan Thibeault	Jan 16, 2019 10:27 AM	Task reassigned to Megan Eichler.	Add Attachment
Brittany Franklin	Jan 16, 2019 09:10 AM	Can't find in inventory by MAC address of 54:bf:64:5d:26:8a, but I'm wondering if the MAC was entered wrong? Because W20171119 has almost the same MAC except for the last pair of hexadecimal, which is "BA" for W20171119 and "8a" in DHCP logs.	Add Attachment
Brittany Franklin	Jan 16, 2019 09:08 AM	A computer shows up in Sophos as W20171119, which it sees as a "cloned" device. It last checked in this morning, so the computer is live. I found the MAC address (54:bf:64:5d:26:8a) from DHCP logs; however, the computer isn't in inventory. Paul was able to find that the computer is in the basement of NS. Is the computer misnamed? Is that the right name but it didn't get put in inventory? Please investigate :)	Add Attachment