Service Request Ticket

Service Request Information

CONTACT	Name	Wilcox, Buck	Date	Jan 16, 2019 02:39 PM
	Department	Natural Science Division	Phone	89347
	Location		Email	wilcoxb@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Computer	Edit WOU #	20130121 (opens in a new window)	Bldg/Room	OFF PDR
	Service Tag	9NBF8Y1	Description	Dell OptiPlex 9010 SFF, Intel Core i7, 8M, 3.4GHz
	Serial No.	9NBF8Y1	Location	PDR
	CPU	Intel Core i7-3770 (8M, 3.4GH w/HD4000 Graphics)
	OS	Windows 7 Pro, 64 bit	Software	Office Pro Plus 2013 from P0091491
	Wired NIC	B8:CA:3A:8A:F6:5E

TECHS	Submitted by	Brighton Bohnenkamp	Contact	bbohnenkamp14@wou.edu	88925
	Primary Technician		Contact	gsalazar15@wou.edu	88925

Entered by	Date	Memo
Gino Salazar			Email Public
Entered by	Date	Memo
Gino Salazar	Jan 18, 2019 10:44 AM	Status changed from (1) Pending to (5) Completed	Add Attachment
Gino Salazar	Jan 18, 2019 10:44 AM	He's good now!	Add Attachment
Gino Salazar	Jan 18, 2019 10:04 AM	Task reassigned to Giovanni Salazar.	Add Attachment
Gino Salazar	Jan 18, 2019 10:04 AM	Task reassigned to UCS Tech.	Add Attachment
Peter Puettmann	Jan 18, 2019 08:25 AM	**This is an outgoing email** Hi Buck, I need some additional information regarding service request #70903 Description: setting to make copier staple What Copier are you trying to print with staples to in NS? Thank you. --Peter, UCS Tech	Add Attachment Public
Megan Thibeault	Jan 17, 2019 07:56 AM	Task reassigned to Peter Puettmann.	Add Attachment
Megan Thibeault	Jan 17, 2019 07:56 AM	Sounds like a weird driver? What copier is he printing too, we can check the settings on the server.	Add Attachment
Brighton Bohnenkamp	Jan 16, 2019 02:39 PM	Having trouble getting the copier to staple things for him. Used to be able to with no problem, the settings are on for the copier but it won't let him from his computer.	Add Attachment