Service Request Ticket

Service Request Information

CONTACT	Name	Bingham, Kacey	Date	Jan 16, 2019 03:26 PM
	Department	Athletics	Phone	88295
	Location		Email	binghamk@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Computer	Edit WOU #	20161074 (opens in a new window)	Bldg/Room	OFF PDR
	Service Tag		Description	Apple iMac 21.5-inch 4K 3.0GHz Quad Intel i5 #Z0TK
	Serial No.	C02TV4NGJ1G9	Location	PDR
	CPU	Intel Core i5(3.0GHz quad -core)
	OS	MAC OS X 10.13 (High Sierra)	Software	Microsoft Desktop Education license allows install of Office 201* for MAC XXXX2016005511;
	Wired NIC	98:10:E8:F3:73:38
	Wireless NIC	98:9E:63:3A:B9:58
	Bluetooth NIC	98:9E:63:3A:B9:59

TECHS	Submitted by	Alix Karkanen	Contact	akarkanen17@wou.edu	88925
	Primary Technician		Contact	gsalazar15@wou.edu	88925

Entered by	Date	Memo
Gino Salazar			Email Public
Entered by	Date	Memo
Gino Salazar	Jan 25, 2019 01:11 PM	Status changed from (2) Scheduled to (5) Completed	Add Attachment
Gino Salazar	Jan 25, 2019 01:11 PM	This is all good!	Add Attachment
Gino Salazar	Jan 23, 2019 04:57 PM	Have sent email, still no availability response	Add Attachment
Gino Salazar	Jan 17, 2019 01:51 PM	Wasn't able to make it out to her, will email for new availability	Add Attachment
Megan Thibeault	Jan 17, 2019 07:57 AM	Task reassigned to Giovanni Salazar.	Add Attachment
Megan Thibeault	Jan 17, 2019 07:57 AM	Status changed from (1) Pending to (2) Scheduled	Add Attachment
Alix Karkanen	Jan 16, 2019 03:26 PM	Kacey's printer stopped working today, saying that it is paused. She also needs Office installed on her laptop, and to be connected to the printer. She is available tomorrow (1/17) 11:30-1:30	Add Attachment