Service Request Ticket

Service Request Information

CONTACT	Name	Mullan, Savanna	Date	Jan 16, 2019 03:37 PM
	Department	Human Resources	Phone	88125
	Location		Email	mullans@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Printer	Edit WOU #	20150722 (opens in a new window)	Bldg/Room	AD 306
	Service Tag		Description	Xerox Phaser 3610/DN Monochrome Laser Printer
	Serial No.	A4T546804F	Location	Storage room above file cabinet
	Model	3610/DN	Hostname	daisey.wou.edu
	Notes	small work group (1-6 users) 200dpi x 1200dpi (B&W) up to 47 ppm and a first-page-out time as fast as 6.5 seconds 700sheet(s) Capacity / Letter & Legal (8.5 in x 14 in) monthly duty cycle of up to 110,000 pages two-sided printing USB Type B 2.0 RJ-45 10/100/1000 BaseT Ethernet port 512MB Installed RAM 1 Year Warranty Physical Dimensions: 12.4"h x 15.5"w x 16.8"d ETWORKED BANNER PRINTER IP:140.211.116.54	Ink/Toner Refill	Black Standard Capacity 106R02720; Black High Capacity 106R02722, and Black Extra High Capacity 106R02731
	Wired NIC	9C:93:4E:62:33:71

TECHS	Submitted by	Alix Karkanen	Contact	akarkanen17@wou.edu	88925
	Primary Technician		Contact	peppers@wou.edu	88956

Entered by	Date	Memo
Shandelle Plasker			Email Public
Entered by	Date	Memo
Shandelle Plasker	Jan 30, 2019 04:16 PM	Status changed from (3) Order in Process to (5) Completed	Add Attachment
Shandelle Plasker	Jan 30, 2019 04:16 PM	Installed maintenance kit. Had her test print a few times. Fixed issue.	Add Attachment
Shandelle Plasker	Jan 22, 2019 11:43 AM	Status changed from (1) Pending to (3) Order in Process	Add Attachment
Shandelle Plasker	Jan 22, 2019 11:43 AM	Ordered Maintenance Kit	Add Attachment
Shandelle Plasker	Jan 22, 2019 08:52 AM	Status changed from (5) Completed to (1) Pending	Add Attachment
Megan Thibeault	Jan 17, 2019 02:08 PM	Task reassigned to Shandelle Pepper.	Add Attachment
Megan Thibeault	Jan 17, 2019 02:08 PM	emailed back saying it jamming again	Add Attachment
Megan Thibeault	Jan 17, 2019 08:28 AM	Status changed from (1) Pending to (5) Completed	Add Attachment
Megan Thibeault	Jan 17, 2019 08:28 AM	Paper tray was messed up, all is well now.	Add Attachment
Megan Thibeault	Jan 17, 2019 07:58 AM	Task reassigned to Megan Eichler.	Add Attachment
Alix Karkanen	Jan 16, 2019 03:37 PM	Savannas printer says its jammed but she cannot seem to find that jam	Add Attachment