Service Request Ticket

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Service Request Information

CONTACT	Name	Hall, CM	Date	Jan 17, 2019 08:40 AM
	Department	College of Education	Phone	88731
	Location		Email	hallcm@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Laptop	Edit WOU #	20160789 (opens in a new window)	Bldg/Room	RWEC 159
	Service Tag	FP130G2	Description	Dell Latitude E5570 Core i7-6600U Dual Cor, 2.6GHz
	Serial No.	FP130G2	Location	CM Hall, DeafBlind Interp. Ntn'lTraining&ResCenter
	CPU	Intel Core i7-6600U(Dual Core, 2.6GHz, 4MB cache)
	OS	Windows 7 Pro, 64 bit	Software	Microsoft Desktop Ed license licensed for Office Pro Plus 201* XXXX2016005511; Adobe Acrobat DC (Pro)subscription from XXXX201600005512 serialized desktop MAR2017
	Wired NIC	D4:81:D7:A3:EF:CF
	Wireless NIC	14:AB:C5:41:19:7D

TECHS	Submitted by	Emma Feldman	Contact	efeldman14@wou.edu	88925
	Primary Technician		Contact	gsalazar15@wou.edu	88925

Tracking

Entered by	Date	Memo
Gino Salazar			Email Public
Entered by	Date	Memo
Gino Salazar	Feb 14, 2019 12:57 PM	Status changed from (1) Pending to (5) Completed	Add Attachment
Gino Salazar	Feb 14, 2019 12:57 PM	Delivered! and gave her the backup of her old laptop	Add Attachment
Gino Salazar	Feb 08, 2019 08:19 AM	Status changed from (3) Order in Process to (1) Pending	Add Attachment
Gino Salazar	Feb 07, 2019 12:51 PM	I'm in contact with her about it, she will let me know next time she is on campus	Add Attachment
Gino Salazar	Feb 06, 2019 02:12 PM	Laptop and charger are in outbox	Add Attachment
Megan Thibeault	Feb 06, 2019 09:13 AM	Task reassigned to Giovanni Salazar.	Add Attachment
Megan Thibeault	Feb 06, 2019 09:13 AM	Please finish this up	Add Attachment
Megan Thibeault	Feb 01, 2019 10:43 AM	HD was replaced	Add Attachment
Megan Thibeault	Feb 01, 2019 10:42 AM	Laptop got back, Gio started imaging it	Add Attachment
Megan Thibeault	Jan 31, 2019 07:29 AM	I got an email from Dell, the HD was replaced and I should receive the unit tomorrow.	Add Attachment
Megan Thibeault	Jan 30, 2019 02:13 PM	Dell has received the laptop	Add Attachment
Megan Thibeault	Jan 18, 2019 08:10 AM	Dispatch Number: 382139539	Add Attachment
Megan Thibeault	Jan 18, 2019 08:09 AM	Your Service Request SR#: 985283061	Add Attachment
Megan Thibeault	Jan 18, 2019 08:00 AM	Status changed from (1) Pending to (3) Order in Process	Add Attachment
Megan Thibeault	Jan 18, 2019 08:00 AM	Dell is sending a box for this laptop.	Add Attachment
Megan Thibeault	Jan 17, 2019 02:03 PM	**This is an email** CM, I did hardware testing on your laptop and found that your hard drive is failing. Do you have files saved locally or bookmarks? The machine is working temporarily but not well. It will need to go into Dell. With that being said, if they find liquid damage or accidental damage Dell will not cover the cost. They will contact me if that is an issue and we can move forward from there. I will call Dell this afternoon, normally we get a box from them the next day, I will wait to ship out your laptop until I hear from you. Thanks, Megan	Add Attachment
Megan Thibeault	Jan 17, 2019 12:34 PM	Latitude E5570 Service Tag: FP130G2 Warranty: Basic Critical issue found Error Code: 142 Description: Hard Drive - self test unsuccessful , terminated Recommended action Replace Hard Drive. The replacement part is free under your warranty coverage.	Add Attachment
Megan Thibeault	Jan 17, 2019 12:18 PM	Running diagnostics now @ my desk	Add Attachment
Peter Puettmann	Jan 17, 2019 10:14 AM	Task reassigned to Megan Eichler.	Add Attachment
Emma Feldman	Jan 17, 2019 08:44 AM	Task reassigned to Peter Puettmann.	Add Attachment
Emma Feldman	Jan 17, 2019 08:40 AM	She says she has been trying to log on to her laptop for 30 minutes and the screen keeps going black and turning off and on. She is not sure what is happening. She is located in RWEC 213.	Add Attachment