Service Request Ticket - # 70911

Service Request Ticket - # 70911

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Service Request Information

CONTACT	Name	Student, Student	Date	Jan 17, 2019 10:47 AM
	Department		Phone	88925
	Location		Email

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Thin Client	Edit WOU #	20130259 (opens in a new window)	Bldg/Room	ITC 002
	Service Tag		Description	Samsung 19-inch NC191 Vmware Zero Client LED-LCDDisplay #NC191-T
	Serial No.	Z6KSHCJD600269N	Location	002 storage
	CPU	Unknown
	OS	Unknown	Software
	Wired NIC	C4:73:1E:BB:78:E6

TECHS	Submitted by	Alix Karkanen	Contact	akarkanen17@wou.edu	88925
	Primary Technician		Contact	lambertp@wou.edu	88003

Tracking

Entered by	Date	Memo
Paul Lambert			Email Public
Entered by	Date	Memo
Alix Karkanen	Feb 11, 2019 11:14 AM	Status changed from (1) Pending to (5) Completed	Add Attachment
Paul Lambert	Feb 11, 2019 11:14 AM	activated	Add Attachment
Tom Groves	Jan 22, 2019 11:07 AM	Task reassigned to Paul Lambert.	Add Attachment
Tom Groves	Jan 22, 2019 11:07 AM	Activate "port 3" for VDI station in HL 312.	Add Attachment
Peter Puettmann	Jan 22, 2019 11:03 AM	Task reassigned to Tom Groves.	Add Attachment
Peter Puettmann	Jan 22, 2019 11:03 AM	can you please active port 3?	Add Attachment
Megan Thibeault	Jan 17, 2019 02:12 PM	Task reassigned to Peter Puettmann.	Add Attachment
Megan Thibeault	Jan 17, 2019 02:12 PM	Is the port active? take a new network cable and a laptop to test	Add Attachment
Gino Salazar	Jan 17, 2019 01:46 PM	Task reassigned to UCS Tech.	Add Attachment
Gino Salazar	Jan 17, 2019 12:15 PM	Task reassigned to Giovanni Salazar.	Add Attachment
Reggie Johnson	Jan 17, 2019 11:58 AM	Task reassigned to UCS Tech.	Add Attachment
Reggie Johnson	Jan 17, 2019 11:58 AM	New issue: not connecting to the network.	Add Attachment
Reggie Johnson	Jan 17, 2019 11:54 AM	Status changed from (5) Completed to (1) Pending	Add Attachment
Reggie Johnson	Jan 17, 2019 11:37 AM	Status changed from (1) Pending to (5) Completed	Add Attachment
Reggie Johnson	Jan 17, 2019 11:37 AM	Replaced power cord and it fixed the issue.	Add Attachment
Reggie Johnson	Jan 17, 2019 10:51 AM	Task reassigned to Reggie Johnson.	Add Attachment
Alix Karkanen	Jan 17, 2019 10:47 AM	Hannah at the front desk in the library says there's a computer on the third floor that just won't turn on (20130259)	Add Attachment