Service Request Ticket - # 70918

Service Request Information

CONTACT Name Hendrickson, Dorothy   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Jan 17, 2019 12:22 PM
Department Registrar’s Office Phone 88932
Location Email hendrid@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Computer Edit WOU # 20160986[Edit Inv] (opens in a new window) Bldg/Room OFF PDR
Service Tag 1526LH2 Description Dell OptiPlex 7040 SFF, 16GB (2x8GB) 2133MHz DDR4
Serial No. 1526LH2 Location PDR 2023 Giveaway

CPU Intel Core i7-6700 (Quad Core, 8MB, 8T, 3.4GHz, 65W)


OS Windows 7 Pro, 64 bit Software MS office Pro Plus 201* from XXXX2016005511; PL/SQL developer

Wired NIC 50:9A:4C:46:0B:63

TECHS Submitted by Alix Karkanen Contact akarkanen17@wou.edu 88925
Primary Technician Contact rushingj@wou.edu 89242

Tracking

Entered by Date Memo
John Rushing
Email

Public
Entered by Date Memo
John Rushing Jan 17, 2019 03:58 PM 
Status changed from (1) Pending to (5) Completed
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John Rushing Jan 17, 2019 03:58 PM 
she had admin rights, so not sure why she could 
not edit the file.  I added her directly to the 
files permissions and it worked.  We tested her 
connection and she was connecting to the new 
database.
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Peter Puettmann Jan 17, 2019 03:50 PM 
Task reassigned to John Rushing.
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Megan Thibeault Jan 17, 2019 02:11 PM 
Task reassigned to Peter Puettmann.
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Megan Thibeault Jan 17, 2019 02:11 PM 
Not sure what is needed here? I would think she
has admin rights to her own box?
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Alix Karkanen Jan 17, 2019 12:22 PM 
Dororthy needs rights to update a PL Sequel File 
and a TNF Names File. She is avalible after 1:30
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