Service Request Ticket

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Service Request Information

CONTACT	Name	Lockwood, Sarah	Date	Jan 17, 2019 12:30 PM
	Department	Student Engagement	Phone	88088
	Location		Email	lockwoods@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Computer	Edit WOU #	20160977 (opens in a new window)	Bldg/Room	ITC 009
	Service Tag	1564LH2	Description	Dell OptiPlex 7040 SFF, 16GB (2x8GB) 2133MHz DDR4
	Serial No.	1564LH2	Location	SLGFA Shelf
	CPU	Intel Core i7-6700 (Quad Core, 8MB, 8T, 3.4GHz, 65W)
	OS	Windows 7 Pro, 64 bit	Software	MS office Pro Plus 201* from XXXX2016005511; Meeting Matrix Client for WUC/SLA;
	Wired NIC	50:9A:4C:46:09:7C

TECHS	Submitted by	Shandelle Plasker	Contact	peppers@wou.edu	88956
	Primary Technician		Contact	ppuett16@wou.edu	88925

Tracking

Entered by	Date	Memo
Peter Puettmann			Email Public
Entered by	Date	Memo
Peter Puettmann	May 14, 2019 01:05 PM	Status changed from (2) Scheduled to (5) Completed	Add Attachment
Peter Puettmann	May 14, 2019 01:04 PM	its done	Add Attachment
Peter Puettmann	Mar 07, 2019 10:10 AM	**This is an outgoing email** Hi Sarah, A while back we talked about re-imaging some of your student stations. I was wondering if your now ready for that. All files stored locally on the computer will be lost so please make sure all your students have everything they need off those pcs. I believe we were going to start with the one on the left (W20160977). If its ready I will come by and get that started for you. --Peter Puettmann, UCS student tech	Add Attachment Public
Peter Puettmann	Jan 22, 2019 01:58 PM	left VM	Add Attachment
Peter Puettmann	Jan 22, 2019 01:56 PM	the CPU W#20160977 needs to be imaged. and upgraded to windows 10. Sending an email to Sarah	Add Attachment
Peter Puettmann	Jan 22, 2019 11:12 AM	need to	Add Attachment
Megan Thibeault	Jan 18, 2019 01:39 PM	W# check please, W20160997 looks like JD, double W#'d?	Add Attachment
Megan Thibeault	Jan 18, 2019 01:38 PM	Task reassigned to Peter Puettmann.	Add Attachment
Shina Oladiti	Jan 18, 2019 01:17 PM	Task reassigned to UCS Tech.	Add Attachment
Shina Oladiti	Jan 18, 2019 01:17 PM	Status changed from (1) Pending to (2) Scheduled	Add Attachment
Shina Oladiti	Jan 18, 2019 01:16 PM	Stopped by but she was not available, i was told she would in by 2:30pm.	Add Attachment
Shina Oladiti	Jan 18, 2019 01:05 PM	Left VM.	Add Attachment
Shina Oladiti	Jan 17, 2019 05:05 PM	Could not get to this.	Add Attachment
Shina Oladiti	Jan 17, 2019 02:58 PM	Task reassigned to Shina Oladiti.	Add Attachment
Shandelle Plasker	Jan 17, 2019 12:32 PM	They are having issues with Cute PDF and Meeting Matrix.	Add Attachment
Shandelle Plasker	Jan 17, 2019 12:31 PM	**This is an email** They are trying to 'print' documents from the Meeting Matrix software into a pdf. That is the printer name/program that they print to. It is computer number 20160977. Thank you.	Add Attachment
Shandelle Plasker	Jan 17, 2019 12:31 PM	**This is an email** Hi Sarah, Can I please get the WOU number of the machine that is having issues with. One thing I was to clarify is that CutePDF is not a real printer. This is a free software that converts things into PDF file. I may need more information on what they are trying to do. Thank you, Shandelle	Add Attachment
Shandelle Plasker	Jan 17, 2019 12:30 PM	**This is an email** Hello, I wasn't sure if I should make this request to one of you or both of you. Please let me know for the future, what I should do. One of our student computers in Student Engagement has been having trouble accessing the printers in the office. My two student workers have both had trouble printing to the CutePDF printer. Could you please look into this for me and let me know if there's something I need them to adjust so that they can continue processing their work at that computer. Thank you!	Add Attachment