Service Request Ticket

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Service Request Information

CONTACT	Name	Harman, Lizzy	Date	Jan 17, 2019 12:57 PM
	Department	Student Success & Advising Office	Phone	88057
	Location		Email	harmanl@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Computer	Edit WOU #	20171059 (opens in a new window)	Bldg/Room	ITC 003
	Service Tag	CSQHRP2	Description	Dell OptiPlex 7050 SFF desktop, i7-6700 (3.4GHz)
	Serial No.	CSQHRP2	Location	PDR room
	CPU	Intel Core i7-6700 (Quad Core, 8MB, 8T, 3.4GHz, 65W)
	OS	Windows 7 Pro, 64 bit	Software	MS office Pro Plus 201* from XXXX2017006552;
	Wired NIC	54:BF:64:5D:1D:D1

TECHS	Submitted by	Robbie Downin	Contact	rdownin17@wou.edu	88925
	Primary Technician		Contact	rjohnson17@wou.edu	88925

Tracking

Entered by	Date	Memo
Reggie Johnson			Email Public
Entered by	Date	Memo
Reggie Johnson	Jan 31, 2019 11:55 AM	Status changed from (6) Ready to Deliver to (5) Completed	Add Attachment
Reggie Johnson	Jan 31, 2019 11:55 AM	Updated inventory	Add Attachment
Reggie Johnson	Jan 31, 2019 11:00 AM	Set up completed, added Lizzy as admin	Add Attachment
Reggie Johnson	Jan 31, 2019 08:08 AM	Task reassigned to Reggie Johnson.	Add Attachment
Gino Salazar	Jan 30, 2019 04:15 PM	She gave me the times, 10-12 and 1-3 1/31, and 8-10 2/1	Add Attachment
Gino Salazar	Jan 30, 2019 03:23 PM	Priority changed from (3) Priority to (2) High Priority.	Add Attachment
Gino Salazar	Jan 30, 2019 02:57 PM	Sent email	Add Attachment
Bradley Karkanen	Jan 30, 2019 02:11 PM	Task reassigned to UCS Tech.	Add Attachment
Bradley Karkanen	Jan 30, 2019 02:11 PM	Setting this back on the New Equip shelf.	Add Attachment
Bradley Karkanen	Jan 30, 2019 02:11 PM	Status changed from (1) Pending to (6) Ready to Deliver	Add Attachment
Bradley Karkanen	Jan 30, 2019 02:11 PM	Ready to go.	Add Attachment
Bradley Karkanen	Jan 30, 2019 11:51 AM	This needs Adobe DC installed and it will be ready.	Add Attachment
Megan Thibeault	Jan 28, 2019 11:24 AM	Update?	Add Attachment
Bradley Karkanen	Jan 23, 2019 10:28 AM	Reimaging this to try and fix the update issues.	Add Attachment
Bradley Karkanen	Jan 22, 2019 09:41 AM	This is having issues updating.	Add Attachment
Bradley Karkanen	Jan 22, 2019 08:13 AM	This is imaged.	Add Attachment
Peter Puettmann	Jan 18, 2019 08:23 AM	Task reassigned to Bradley Karkanen.	Add Attachment
Peter Puettmann	Jan 18, 2019 08:23 AM	THIS NEEDS TO BE STICKED ASAP WHEN YOU GET IN PLEASE	Add Attachment
Peter Puettmann	Jan 17, 2019 03:15 PM	Task reassigned to Peter Puettmann.	Add Attachment
Robbie Downin	Jan 17, 2019 12:57 PM	Deliver W#20171059 Dell OptiPlex 7050 SFF desktop, i7-6700 (3.4GHz) and W#20171141 Dell 24 Monitor 23.8in LED w/ webcam&spkr #P2418HZ to SAC 121 New: W#20171059 (computer) & W#20171141 (monitor) Old: W#20130531 (computer) & W#20130500 (monitor) Items will be on inventory shelf She's available Friday 8-11 and after 3:30	Add Attachment