Service Request Ticket - # 70923

Service Request Ticket - # 70923

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Service Request Information

CONTACT	Name	Clark, Amy	Date	Jan 17, 2019 01:17 PM
	Department	Registrar’s Office	Phone	88187
	Location		Email	clarkaj@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Laptop	Edit WOU #	20160673 (opens in a new window)	Bldg/Room	OFF PDR
	Service Tag	B2S7RF2	Description	Dell Latitude E7270 (i5-6300U, 8GB RAM 256HD)
	Serial No.	B2S7RF2	Location	PDR
	CPU	Intel Core i5-6300U (Dual Core, 2.4GHz, 3MB cache)
	OS	Windows 7 Pro, 64 bit	Software	Microsoft Desktop Ed license licensed for Office Pro Plus 201* XXXX2016005511; DegreeWorks(banner) for RegOffice; PL SQL Developer;
	Wired NIC	D4:81:D7:59:42:4A
	Wireless NIC	34:F3:9A:D6:F3:53

TECHS	Submitted by	Alix Karkanen	Contact	akarkanen17@wou.edu	88925
	Primary Technician		Contact	soladiti13@wou.edu	88925

Tracking

Entered by	Date	Memo
Shina Oladiti			Email Public
Entered by	Date	Memo
Shina Oladiti	Jan 24, 2019 11:26 PM	Status changed from (1) Pending to (5) Completed	Add Attachment
Shina Oladiti	Jan 24, 2019 11:26 PM	**This is an email** Nope, I'm not having that issue at the moment. Thanks, Am	Add Attachment
Shina Oladiti	Jan 24, 2019 02:20 PM	**This is an outgoing email** Hi Amy, I need some additional information regarding service request #70923 Description: 1/17 Blue Coding Screen Error I am checking to know if you are still having the issue with keyboard and mice not responding on time when connected to the dock-station. Please, let me know if you need any further assistance. Regards, Shina	Add Attachment Public
Shina Oladiti	Jan 22, 2019 03:51 PM	Left VM.	Add Attachment
Shina Oladiti	Jan 18, 2019 12:36 PM	Stopped by her office but she was not available.	Add Attachment
Shina Oladiti	Jan 17, 2019 05:05 PM	Work with her on this but another issue surface about the Mice and Keyboard not active on time when ever she puts back her machine on the dock station.	Add Attachment
Megan Thibeault	Jan 17, 2019 02:14 PM	Task reassigned to Shina Oladiti.	Add Attachment
Megan Thibeault	Jan 17, 2019 02:14 PM	Priority changed from (3) Priority to (1) Highest Priority.	Add Attachment
Alix Karkanen	Jan 17, 2019 01:18 PM	She is free after 3:30 today, or at 9 am tomorrow	Add Attachment
Alix Karkanen	Jan 17, 2019 01:17 PM	**This is an email** Hello, The below picture shows an issue that has been happening regularly to my computer. You all recently updated my computer to solve another issue and perhaps this is a side effect. I have noticed that it happens when I start out with my computer docked and then take it to a meeting and try to get it running again. It shuts down and then seems to restart without issue. Amy (She inserted a picture of her screen, its blue with a message that says 'a problem has been detected and windows has been shut down to prevent damage to your computer)	Add Attachment