Service Request Ticket

Service Request Information

CONTACT	Name	Filimoehala, Sione	Date	Jan 17, 2019 02:27 PM
	Department		Phone
	Location		Email

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Computer	Edit WOU #	20170417 (opens in a new window)	Bldg/Room	OFF PDR
	Service Tag	8LJN0M2	Description	Dell OptiPlex 7050 SFF desktop, i7-6700 (3.4GHz)
	Serial No.	8LJN0M2	Location	PDR
	CPU	Intel Core i7-6700 (Quad Core, 8MB, 8T, 3.4GHz, 65W)
	OS	Windows 7 Pro, 64 bit	Software	MS office Pro Plus 201* from XXXX2017006552;
	Wired NIC	D8:9E:F3:18:7F:9E

TECHS	Submitted by	Brighton Bohnenkamp	Contact	bbohnenkamp14@wou.edu	88925
	Primary Technician		Contact	thibeaultm@wou.edu	88925

Entered by	Date	Memo
Megan Thibeault			Email Public
Entered by	Date	Memo
Megan Thibeault	Feb 13, 2019 11:46 AM	Status changed from (6) Ready to Deliver to (5) Completed	Add Attachment
Megan Thibeault	Feb 13, 2019 10:32 AM	Sione picked up up this laptop	Add Attachment
Megan Thibeault	Jan 22, 2019 11:45 AM	Status changed from (1) Pending to (6) Ready to Deliver	Add Attachment
Megan Thibeault	Jan 22, 2019 11:45 AM	**This is an email** Hey Sione, I got your laptop reimaged and ready for you. Let me know when works best for you, you will need to be at WOU for your first login. Thanks, Megan	Add Attachment
Megan Thibeault	Jan 22, 2019 11:45 AM	laptop is good to go	Add Attachment
Megan Thibeault	Jan 17, 2019 03:13 PM	Task reassigned to Megan Eichler.	Add Attachment
Brighton Bohnenkamp	Jan 17, 2019 02:27 PM	Computer in inbox w/bag	Add Attachment
Brighton Bohnenkamp	Jan 17, 2019 02:27 PM	Needs machine reimaged within a week works in Salem, 541-401-9801, filimoehalas@mail.wou.edu	Add Attachment