Service Request Ticket - # 70929

Service Request Information

CONTACT Name Hutchings, Timothy   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Jan 18, 2019 08:08 AM
Department Creative Arts/Art Phone 89209
Location Email hutchingst@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Computer Edit WOU # 20130099[Edit Inv] (opens in a new window) Bldg/Room OFF PDR
Service Tag Description Apple iMac 21.5-inch, 3.1GHz i7 Quad-core #Z0MQ
Serial No. D25L60AJDNMM Location PDR

CPU Intel Core i7(3.1GHz quad core, 6MB L3 cache)


OS MAC OS X 10.8 (Mountain Lion) Software MS Office 2011 Std for MAC from P0091491, Adobe CS6 Master Coll from P0091311, Vectorworks Designer/Renderworks 2013 from P0089588, Apple Final Cut Studio(v.3) from P0073297

Wired NIC 10:DD:B1:E2:B4:AE


Wireless NIC EC:35:86:2D:A9:F2


Bluetooth NIC EC:35:86:2D:A9:F3

TECHS Submitted by Brighton Bohnenkamp Contact bbohnenkamp14@wou.edu 88925
Primary Technician Contact thibeaultm@wou.edu 88925

Tracking

Entered by Date Memo
Megan Thibeault
Email

Public
Entered by Date Memo
Megan Thibeault Jan 22, 2019 07:52 AM 
Task reassigned to Megan Eichler.
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Megan Thibeault Jan 22, 2019 07:52 AM 
Task reassigned to Megan Eichler.
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Megan Thibeault Jan 22, 2019 07:52 AM 
cleaned seems to be working just fine now.
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Megan Thibeault Jan 22, 2019 07:34 AM 
open till 9am
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Reggie Johnson Jan 18, 2019 11:14 AM 
Task reassigned to UCS Tech.
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Reggie Johnson Jan 18, 2019 11:14 AM 
****This is an outgoing email****
Hi Timothy,

I need some additional information regarding 
service request #70929

Description: *1/18* sticky mouse 

What time and date are you available for a UCS 
Tech to visit your office and troubleshoot this 
issue?

Thanks,

Reggie
UCS Tech
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Public
Reggie Johnson Jan 18, 2019 08:16 AM 
Task reassigned to Reggie Johnson.
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Brighton Bohnenkamp Jan 18, 2019 08:08 AM 
Hi folks,

ITC104 has a sticky mouse on 20130099[Edit Inv].  The 
little roller button on rolls in one direction.  

Thanks!
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