Service Request Ticket

Service Request Information

CONTACT	Name	Sauer, Nathan	Date	Jan 18, 2019 09:53 AM
	Department	University Computing Solutions	Phone	88960
	Location		Email	sauern@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Computer	Edit WOU #	20140722 (opens in a new window)	Bldg/Room	OFF PDR
	Service Tag	7P9YD42	Description	Dell OptiPlex 9020 SFF I7-4790(quad 3.6GHz, 8MB)
	Serial No.	7P9YD42	Location	PDR 2023 Giveaway
	CPU	Intel Core i7-4790(Quad Core HT, 3.6GHz, 8MB)
	OS	Windows 7 Pro, 64 bit	Software	MS office Pro Plus 2013 from XXXX2014004298; Adobe Acrobat DC (Pro)subscription from XXXX201600005512 serialized desktop APRIL2017; Microsoft Project standard 2019 UCS2018008582 (installed as 2016 until we test purchasing through Office Deployment tool(ClickToRun) JAN2019;
	Wired NIC	98:90:96:D6:AD:24

TECHS	Submitted by	Tricia Flaherty	Contact	flahert@wou.edu	88925
	Primary Technician		Contact	thibeaultm@wou.edu	88925

Entered by	Date	Memo
Megan Thibeault			Email Public
Entered by	Date	Memo
Peter Puettmann	Nov 05, 2020 08:13 AM	Can we close this?	Add Attachment
Megan Thibeault	Jan 23, 2019 10:11 AM	Status changed from (1) Pending to (5) Completed	Add Attachment
Megan Thibeault	Jan 23, 2019 10:11 AM	Tricia helped Nathan get this up and running.	Add Attachment
Megan Thibeault	Jan 22, 2019 04:21 PM	Task reassigned to Megan Eichler.	Add Attachment
Megan Thibeault	Jan 22, 2019 04:21 PM	Status changed from (5) Completed to (1) Pending	Add Attachment
Bradley Karkanen	Jan 22, 2019 09:12 AM	Status changed from (1) Pending to (5) Completed	Add Attachment
Bradley Karkanen	Jan 22, 2019 09:12 AM	Installed 2016. 2019 requires Windows 10	Add Attachment
Bradley Karkanen	Jan 22, 2019 08:47 AM	2019 has been tested and is working	Add Attachment
Megan Thibeault	Jan 22, 2019 07:35 AM	Priority changed from (3) Priority to (1) Highest Priority.	Add Attachment
Megan Thibeault	Jan 22, 2019 07:35 AM	Priority changed from (3) Priority to (1) Highest Priority.	Add Attachment
Megan Thibeault	Jan 22, 2019 07:35 AM	Can you get in contact with Nathan this morning to get this installed for him today.	Add Attachment
Tricia Flaherty	Jan 18, 2019 09:53 AM	Installer and license key for 2016 can be found at: T:\Microsoft\Project\ProjectStandard2016 We will need to test the new delivery method of the Microsoft Project 2019 license so install Project 2016 Standard 2016 for him to use immediately on his project work.	Add Attachment