Service Request Ticket

Service Request Information

CONTACT	Name	Catto, Lisa	Date	Jan 18, 2019 10:13 AM
	Department	Strategic Communications & Marketing	Phone	88163
	Location		Email	cattol@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Laptop	Edit WOU #	20150404 (opens in a new window)	Bldg/Room	OFF PDR
	Service Tag		Description	Apple MacBook Pro 13-inch #Z0MT
	Serial No.	C1MRC0RPDV30	Location	PDR
	CPU	Intel Core i7(2.9GHz dual-core, 4MB L3 cache)
	OS	MAC OS X 10.11 (El Capitan)	Software	Microsoft Desktop Education license allows install of Office 2011 for MAC and above XXXX2015004715;Adobe CC2015(named user)MARCH2016 - Add adobe CC desktop to laptop and iMac desktop order#9024
	Wired NIC	38:C9:86:3A:5D:7E
	Wireless NIC	A4:D1:8C:60:F1:72
	Bluetooth NIC	A4:D1:8C:60:F1:73

TECHS	Submitted by	Emma Feldman	Contact	efeldman14@wou.edu	88925
	Primary Technician		Contact	soladiti13@wou.edu	88925

Entered by	Date	Memo
Shina Oladiti			Email Public
Entered by	Date	Memo
Shina Oladiti	Jan 18, 2019 02:32 PM	Status changed from (2) Scheduled to (5) Completed	Add Attachment
Shina Oladiti	Jan 18, 2019 02:32 PM	Upgrade completed!	Add Attachment
Shina Oladiti	Jan 18, 2019 12:58 PM	Status changed from (1) Pending to (2) Scheduled	Add Attachment
Shina Oladiti	Jan 18, 2019 12:58 PM	Priority changed from (3) Priority to (2) High Priority.	Add Attachment
Shina Oladiti	Jan 18, 2019 12:39 PM	Task reassigned to Shina Oladiti.	Add Attachment
Shina Oladiti	Jan 18, 2019 12:38 PM	**This is an email** Hi Shina, I made sure to back up all files I needed to my drive this morning. If the computer needs to be wiped, that’s okay. Thanks! Lisa	Add Attachment
Shina Oladiti	Jan 18, 2019 12:01 PM	Sent email to backed up her files.	Add Attachment
Emma Feldman	Jan 18, 2019 10:13 AM	**This is an email** Hello, My laptop is in need of an operating system upgrade and I'd like to put in a request. The computer number is #20150404 and I'm running El Capitan 10.11.6. Thank you! Lisa	Add Attachment