Service Request Ticket

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CONTACT	Name	Thew, Denise	Date	Jan 18, 2019 10:18 AM
	Department	Deaf Studies and Professional Studies	Phone	89341
	Location		Email	thewd@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Computer	Edit WOU #	20141302 (opens in a new window)	Bldg/Room	OFF PDR
	Service Tag		Description	iMac, 21.5-inch, Intel Core i5, 2.7GHz, Quad core
	Serial No.	D25PX15BF8J7	Location	PDR 2023 Giveaway
	CPU	Intel Core i5(2.7GHz Quade-core, 6MB L3)
	OS	MAC OS X 10.10 (Yosemite)	Software	Microsoft Desktop Education-(EES) OFFICE for MAC XXXX2014004298; IBM SPSS Statisitics v23 standard Campus Edition from Student Tech Campus site license(renews annually in July); Adobe Acrobat DC (Pro)subscription XXXX201700006551 serialized desktop APRIL2018 - shared license with desktop W#20150250;
	Wired NIC	98:5A:EB:D2:65:21
	Wireless NIC	B8:09:8A:DC:19:0D
	Bluetooth NIC	B8:09:8A:DC:19:0E

TECHS	Submitted by	Megan Thibeault	Contact	thibeaultm@wou.edu	88925
	Primary Technician		Contact	soladiti13@wou.edu	88925

Tracking

Entered by	Date	Memo
Shina Oladiti			Email Public
Entered by	Date	Memo
Shina Oladiti	Feb 21, 2019 01:47 PM	Status changed from (2) Scheduled to (5) Completed	Add Attachment
Shina Oladiti	Feb 21, 2019 01:47 PM	Done!	Add Attachment
Shina Oladiti	Feb 21, 2019 11:57 AM	Add the machine to Jamf and also, run an updates on all the required software as well as Sophos. Update office	Add Attachment
Shina Oladiti	Feb 21, 2019 10:02 AM	**This is an email** Hi Shina - I am now in my office and will stay as needed while you work on my computer this morning. Best,	Add Attachment
Shina Oladiti	Feb 20, 2019 02:06 PM	Task reassigned to Shina Oladiti.	Add Attachment
Shina Oladiti	Feb 20, 2019 12:29 PM	Status changed from (1) Pending to (2) Scheduled	Add Attachment
Shina Oladiti	Feb 19, 2019 01:02 PM	**This is an email** Hi Shina, I have a feeling that the machine will need to be upgraded because I often get a pop-up message that my Microsoft is not updated and I cannot update it. I often get the rainbow beach ball when the machine is slow. Speaking of schedule - Thursday morning seems to work for me as I will be on campus but not directly involved in meetings or classes. I can bring my laptop to work on my stuff while the office computer is being worked on. Would Thursday morning work for you? I'll be in many meetings in the afternoon. Thanks,	Add Attachment
Shina Oladiti	Feb 18, 2019 10:45 AM	**This is an email** Hi Shina, Thanks for getting back to me. Today is not good since I have meetings from 11 to 6 PM today where I need to use the computer. I wonder if it is possible for you to work on the computer without needing me in the office? I am on campus quite a bit this week but not often in my office. Let me know if that will work for you. Thanks,	Add Attachment
Gino Salazar	Feb 08, 2019 08:50 AM	Resending email, it looks like nobody went	Add Attachment
Alix Karkanen	Jan 30, 2019 03:30 PM	**This is an email** Hi Shina, I am often in and out of the office quite a bit so it would work best if I know exactly what time you stop by ahead of time so that I make sure to stay in my office :) Next week I am available: Mon Feb 4th 11 to Noon Tues Feb 5th 9 to 11:30 AM or 2 to 3:30 PM Thurs Feb 7th 9 to Noon Let me know what time would work best so that I can book the time into my schedule and make sure that I stay in my office. Thanks,	Add Attachment
Bradley Karkanen	Jan 30, 2019 02:01 PM	I was going to check and see what it is running, but it is not in Jamf please add it to Jamf whoever takes a look at it.	Add Attachment
Shina Oladiti	Jan 24, 2019 03:41 PM	Task reassigned to UCS Tech.	Add Attachment
Shina Oladiti	Jan 24, 2019 03:40 PM	**This is an outgoing email** Hi Denise, I need some additional information regarding service request #70937 Description: 1/24 9am-1pm iMac running slow I came in around 11:30am but i could not get holds of you. Please, let us know when you what time you would like to reschedule for. Regards, Shina	Add Attachment Public
Shina Oladiti	Jan 24, 2019 10:59 AM	Stopped by her office but she was not available. Would check again later.	Add Attachment
Shina Oladiti	Jan 24, 2019 10:06 AM	Task reassigned to Shina Oladiti.	Add Attachment
Gino Salazar	Jan 23, 2019 01:05 PM	Sorry Tricia meant to do UCS tech	Add Attachment
Gino Salazar	Jan 23, 2019 01:05 PM	Task reassigned to UCS Tech.	Add Attachment
Gino Salazar	Jan 23, 2019 01:05 PM	Task reassigned to Tricia Flaherty.	Add Attachment
Megan Thibeault	Jan 22, 2019 07:37 AM	Task reassigned to Giovanni Salazar.	Add Attachment
Reggie Johnson	Jan 18, 2019 10:04 PM	*this is an email** Next week I will be available: Jan 22nd: 2 to 4PM Jan 23rd: 12:30 to 1PM (I'll be in meeting down the hall from 2 to 5 if this timeframe work best) Jan 24th: 9 to 1PM Does one of these work? I also wanted to mention that I also noticed I am unable to upgrade the Microsoft bundle (Word, Excel, PPT, etc) on my Mac - not sure if that is connected to the slow speed issue. Thanks,	Add Attachment
Reggie Johnson	Jan 18, 2019 11:18 AM	**This is an outgoing email** Hi Denise, I need some additional information regarding service request #70937 Description: iMac running slow What is a good date and time for a UCS Tech to visit your office and troubleshoot your iMac issues. Thanks, Reggie UCS Tech	Add Attachment Public
Megan Thibeault	Jan 18, 2019 10:18 AM	Dave M was helping Denise and noticed that her iMac is super slow. Denise is deaf please email her.	Add Attachment