Service Request Ticket

Service Request Information

CONTACT	Name	Student, Student	Date	Jan 18, 2019 12:40 PM
	Department		Phone	88925
	Location		Email

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Laptop	Edit WOU #	20130558 (opens in a new window)	Bldg/Room	OFF PDR
	Service Tag		Description	Apple MacBook Pro 13-inch #Z0MT
	Serial No.	C1MM334EDV30	Location	PDR
	CPU	Intel Core i7(2.9GHz dual-core, 4MB L3 cache)
	OS	MAC OS X 10.14 (Mojave)	Software	MS Office 2011 Std for MAC from P0092993
	Wired NIC	68:5B:35:B2:89:2A
	Wireless NIC	60:03:08:EB:AE:92
	Bluetooth NIC	60:03:08:EB:AE:93

TECHS	Submitted by	Emma Feldman	Contact	efeldman14@wou.edu	88925
	Primary Technician		Contact	gsalazar15@wou.edu	88925

Entered by	Date	Memo
Gino Salazar			Email Public
Entered by	Date	Memo
Gino Salazar	Jan 23, 2019 04:56 PM	Status changed from (1) Pending to (5) Completed	Add Attachment
Gino Salazar	Jan 23, 2019 04:56 PM	Delivered and setup!	Add Attachment
Gino Salazar	Jan 23, 2019 03:21 PM	Task reassigned to Giovanni Salazar.	Add Attachment
John Rushing	Jan 23, 2019 11:17 AM	Adobe 2018 has been installed and licensed.	Add Attachment
Peter Puettmann	Jan 22, 2019 12:05 PM	Task reassigned to John Rushing.	Add Attachment
John Rushing	Jan 18, 2019 02:43 PM	Task reassigned to Peter Puettmann.	Add Attachment
Megan Thibeault	Jan 18, 2019 12:54 PM	Task reassigned to John Rushing.	Add Attachment
Emma Feldman	Jan 18, 2019 12:41 PM	Contact Info: Her name is Sage. Phone: 541-930-2606	Add Attachment Public
Emma Feldman	Jan 18, 2019 12:40 PM	She works for NW Passage and has a loaner laptop from us. She is trying to used Adobe but it's saying that it is expired and she can't access the applications she needs for her job.	Add Attachment