Service Request Ticket

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Service Request Information

CONTACT	Name	Bingham, Kacey	Date	Jan 18, 2019 03:24 PM
	Department	Athletics	Phone	88295
	Location		Email	binghamk@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Computer	Edit WOU #	20161074 (opens in a new window)	Bldg/Room	OFF PDR
	Service Tag		Description	Apple iMac 21.5-inch 4K 3.0GHz Quad Intel i5 #Z0TK
	Serial No.	C02TV4NGJ1G9	Location	PDR
	CPU	Intel Core i5(3.0GHz quad -core)
	OS	MAC OS X 10.13 (High Sierra)	Software	Microsoft Desktop Education license allows install of Office 201* for MAC XXXX2016005511;
	Wired NIC	98:10:E8:F3:73:38
	Wireless NIC	98:9E:63:3A:B9:58
	Bluetooth NIC	98:9E:63:3A:B9:59

TECHS	Submitted by	Alix Karkanen	Contact	akarkanen17@wou.edu	88925
	Primary Technician		Contact	soladiti13@wou.edu	88925

Tracking

Entered by	Date	Memo
Shina Oladiti			Email Public
Entered by	Date	Memo
Shina Oladiti	Jan 23, 2019 03:10 PM	Status changed from (2) Scheduled to (5) Completed	Add Attachment
Shina Oladiti	Jan 23, 2019 03:10 PM	Done!	Add Attachment
Shina Oladiti	Jan 23, 2019 01:24 PM	Task reassigned to Shina Oladiti.	Add Attachment
Megan Thibeault	Jan 23, 2019 10:39 AM	not sure if one note comes on our normal office install on macs.	Add Attachment
Megan Thibeault	Jan 23, 2019 10:39 AM	https://itunes.apple.com/us/app/microsoft- onenote/id784801555?mt=12	Add Attachment
Reggie Johnson	Jan 23, 2019 08:08 AM	Task reassigned to Reggie Johnson.	Add Attachment
Shina Oladiti	Jan 22, 2019 05:01 PM	Status changed from (1) Pending to (2) Scheduled	Add Attachment
Shina Oladiti	Jan 22, 2019 05:01 PM	Priority changed from (3) Priority to (2) High Priority.	Add Attachment
Shina Oladiti	Jan 22, 2019 05:00 PM	**This is an email** I'm available tomorrow from 9-12pm. Will that work?	Add Attachment
Shina Oladiti	Jan 22, 2019 04:09 PM	Sent am email to reschedule	Add Attachment
Megan Thibeault	Jan 22, 2019 10:49 AM	Task reassigned to UCS Tech.	Add Attachment
Alix Karkanen	Jan 22, 2019 10:28 AM	Contact changed from Student Student to Kacey Bingham.	Add Attachment
Emma Feldman	Jan 22, 2019 09:05 AM	**This is an email** Sometime between 11-2pm would be best. If that works, can someone verify a time so I can make sure and be in my office? Kacey	Add Attachment
Emma Feldman	Jan 22, 2019 08:23 AM	She is already in SR system, Kacey Bingham. Emailed her for availability, will update when she responds.	Add Attachment
Megan Thibeault	Jan 22, 2019 08:02 AM	Task reassigned to Service Request Desk.	Add Attachment
Megan Thibeault	Jan 22, 2019 07:38 AM	Please contact Casey and get more availability. Also, let's get Casey in the SR system since this user isn't a student.	Add Attachment
Megan Thibeault	Jan 22, 2019 07:37 AM	Please updated inventory, including monitors.	Add Attachment
Alix Karkanen	Jan 18, 2019 03:24 PM	Casey is the head woman's soccer coach and needs one drive on her computer.	Add Attachment