Service Request Ticket - # 70948

Service Request Information

CONTACT Name Ryan, Cindy   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Jan 22, 2019 08:30 AM
Department Education & Leadership Phone 88605
Location Email ryanc@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Laptop Edit WOU # 20170668[Edit Inv] (opens in a new window) Bldg/Room OFF PDR
Service Tag Description Apple 13-inch MacBook Pro, Space Gray #MPXT2LL/A
Serial No. C02W248DHV29 Location PDR

CPU Intel Core i5(2.3GHz dual-core, 64MB eDRAM)


OS MAC OS X 10.13 (High Sierra) Software MSDesktopEdOffice201*MAC XXXX2016005511;

Wireless NIC 8C:85:90:A6:DE:A1


Bluetooth NIC 8C:85:90:AB:78:0C

TECHS Submitted by Emma Feldman Contact efeldman14@wou.edu 88925
Primary Technician Contact ppuett16@wou.edu 88925

Tracking

Entered by Date Memo
Peter Puettmann
Email

Public
Entered by Date Memo
Peter Puettmann Mar 07, 2019 10:03 AM 
Status changed from (1) Pending to (5) Completed
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Peter Puettmann Mar 07, 2019 10:03 AM 
no word back.
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Peter Puettmann Feb 28, 2019 10:00 AM 
left VM
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Peter Puettmann Jan 31, 2019 04:15 PM 
rescheduoed for tomorow
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Peter Puettmann Jan 31, 2019 09:12 AM 
delivered. gonna go later to set up printer at 4
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Megan Thibeault Jan 31, 2019 07:54 AM 
Task reassigned to Peter Puettmann.
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Megan Thibeault Jan 31, 2019 07:54 AM 
Task reassigned to Peter Puettmann.
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Megan Thibeault Jan 31, 2019 07:54 AM 
This one goes with the laptop I gave you yesterday
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Shina Oladiti Jan 29, 2019 01:49 PM 
Status changed from (1) Pending to (4) On Hold
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Megan Thibeault Jan 24, 2019 07:40 AM 
Her laptop is going into Apple so I think this can
be dealt with when it comes back.
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Shina Oladiti Jan 22, 2019 04:07 PM 
Send an email to reschedule.
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Emma Feldman Jan 22, 2019 09:06 AM 
Task reassigned to UCS Tech.
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Emma Feldman Jan 22, 2019 09:06 AM 
Sure...my laptop is: 20170668[Edit Inv] and the printer is:
20171240[Edit Inv]
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Megan Thibeault Jan 22, 2019 08:54 AM 
Task reassigned to Service Request Desk.
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Megan Thibeault Jan 22, 2019 08:54 AM 
Task reassigned to Emma Feldman.
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Megan Thibeault Jan 22, 2019 08:54 AM 
Can we get W#
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Emma Feldman Jan 22, 2019 08:33 AM 
****This is an email****
Hi,

The printer is a Xerox Phaser 6022. I'm in my
office today until 11:30, and then my schedule is
really crazy the rest of the week.
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Emma Feldman Jan 22, 2019 08:30 AM 
****This is an outgoing email****
Hello Cindy,

Yes, we will be able to help you with that. What
kind of printer is it? And what is your
availability like for the next couple of days?

Thank you,

Emma
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Emma Feldman Jan 22, 2019 08:30 AM 
****This is an email****
Hi,

I have a printer that needs to be installed and
synced with my laptop. Can I make an appointment
to have someone come over and help me with that?

Thanks
Cindy
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