Service Request Ticket

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Service Request Information

CONTACT	Name	Hsieh, Bau Hwa	Date	Jan 22, 2019 08:57 AM
	Department	Social Science	Phone	88853
	Location		Email	hsiehb@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Laptop	Edit WOU #	20100664 (opens in a new window)	Bldg/Room	BELL 224
	Service Tag		Description	Apple MacBook Pro with Apple Protection Plan
	Serial No.	C17FD7LGDH2G	Location	Bau Hwa Hsieh(NOT HERS - REPLACED CJ W#20060228)
	CPU	Intel Core i5(2.3GHz dual-core, 3MB L3)
	OS	Unknown	Software	Mac OS X Snow Leopard(iTunes, Time Machine, Quick Look, Spaces, Spotlight, Dashboard, Mail, iChat, Safari, Address Book, QuickTime, iCal, DVD Player, Photo Booth, Front Row, and Xcode Developer Tools), iLife '11(Includes iPhoto, iMovie, iDVD, iWeb, and GarageBand), MS Office for MAC 2011 from P0079025
	Wired NIC	10:9A:DD:6B:72:74
	Wireless NIC	E0:F8:47:33:94:84
	Bluetooth NIC	E0:F8:47:33:94:85

TECHS	Submitted by	Brittany Franklin	Contact	franklinb@wou.edu	89267
	Primary Technician		Contact	rjohnson17@wou.edu	88925

Tracking

Entered by	Date	Memo
Reggie Johnson			Email Public
Entered by	Date	Memo
Reggie Johnson	Feb 15, 2019 09:56 AM	Status changed from (1) Pending to (5) Completed	Add Attachment
Reggie Johnson	Feb 15, 2019 09:56 AM	Uninstalled mac keeper and updated sophos.	Add Attachment
Peter Puettmann	Feb 15, 2019 09:41 AM	Task reassigned to Reggie Johnson.	Add Attachment
Peter Puettmann	Feb 11, 2019 08:57 AM	**This is an outgoing email** Hi Bau Hwa, We were just following up with you regarding a service request that we have for you. (#70949) Description: *Sophos - Uninstall MacKeeper Please bring in the computer if you would still like us to resolve this problem. This uninstallation shouldnt take very long. Have a good day. Thanks, Peter Puettmann	Add Attachment Public
Peter Puettmann	Feb 01, 2019 02:49 PM	once agian she was not there. i left her a voicemail saying she needs to bring it in to the office.	Add Attachment
Megan Thibeault	Feb 01, 2019 07:31 AM	Task reassigned to Peter Puettmann.	Add Attachment
Bradley Karkanen	Jan 30, 2019 11:39 AM	This also needs Mac OS updated.	Add Attachment
Reggie Johnson	Jan 25, 2019 02:05 PM	Task reassigned to UCS Tech.	Add Attachment
Reggie Johnson	Jan 25, 2019 02:05 PM	**This is an outgoing email** Hi Bau Hwa, I need some additional information regarding service request #70949 Description: 1/25 2pm Sophos - Uninstall MacKeeper Looks like you missed an appointment with UCS today, what is a good date and time for a UCS Tech to visit your office and complete this task? Reggie UCS Tech	Add Attachment Public
Reggie Johnson	Jan 25, 2019 02:04 PM	Here at 2pm Bau is not here,sent email to reschedule	Add Attachment
Reggie Johnson	Jan 25, 2019 12:30 PM	Task reassigned to Reggie Johnson.	Add Attachment
Reggie Johnson	Jan 23, 2019 08:26 AM	Task reassigned to UCS Tech.	Add Attachment
Reggie Johnson	Jan 23, 2019 08:26 AM	Visited Bau but she left her other laptop at home. Scheduled a time for Fri.	Add Attachment
Reggie Johnson	Jan 23, 2019 08:11 AM	Task reassigned to Reggie Johnson.	Add Attachment
Brittany Franklin	Jan 22, 2019 08:58 AM	Please put in my queue when completed :)	Add Attachment
Brittany Franklin	Jan 22, 2019 08:57 AM	Please uninstall MacKeeper from the computer W20100664. Also, educate the user about MacKeeper. Let them know that MacKeeper doesn't really help and is more bloatware than anything else, and that Sophos sees it as a problem.	Add Attachment