Service Request Ticket - # 70951

Service Request Ticket - # 70951

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Service Request Information

CONTACT	Name	Ryan, Cindy	Date	Jan 22, 2019 09:21 AM
	Department	Education & Leadership	Phone	88605
	Location		Email	ryanc@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Laptop	Edit WOU #	20170668 (opens in a new window)	Bldg/Room	OFF PDR
	Service Tag		Description	Apple 13-inch MacBook Pro, Space Gray #MPXT2LL/A
	Serial No.	C02W248DHV29	Location	PDR
	CPU	Intel Core i5(2.3GHz dual-core, 64MB eDRAM)
	OS	MAC OS X 10.13 (High Sierra)	Software	MSDesktopEdOffice201*MAC XXXX2016005511;
	Wireless NIC	8C:85:90:A6:DE:A1
	Bluetooth NIC	8C:85:90:AB:78:0C

TECHS	Submitted by	Megan Thibeault	Contact	thibeaultm@wou.edu	88925
	Primary Technician		Contact	ppuett16@wou.edu	88925

Tracking

Entered by	Date	Memo
Peter Puettmann			Email Public
Entered by	Date	Memo
Megan Thibeault	Feb 01, 2019 10:47 AM	Task reassigned to Peter Puettmann.	Add Attachment
Megan Thibeault	Feb 01, 2019 10:47 AM	Task reassigned to Peter Puettmann.	Add Attachment
Megan Thibeault	Feb 01, 2019 10:47 AM	Peter delivered this yesterday	Add Attachment
Megan Thibeault	Jan 30, 2019 02:09 PM	HD firmware got updated and new install of OS installed. Shina is jamfin the macbook now	Add Attachment
Megan Thibeault	Jan 28, 2019 08:45 AM	tracking 1ZY758V88410020116	Add Attachment
Megan Thibeault	Jan 24, 2019 12:09 PM	Status changed from (1) Pending to (3) Order in Process	Add Attachment
Megan Thibeault	Jan 24, 2019 12:08 PM	Repair ID#D407480325	Add Attachment
Megan Thibeault	Jan 24, 2019 11:58 AM	Checked with Peter, user had everything backed up	Add Attachment
Megan Thibeault	Jan 24, 2019 11:53 AM	Need to call apple	Add Attachment
Peter Puettmann	Jan 24, 2019 10:29 AM	Task reassigned to Megan Eichler.	Add Attachment
Megan Thibeault	Jan 24, 2019 10:14 AM	Task reassigned to Peter Puettmann.	Add Attachment
Megan Thibeault	Jan 24, 2019 10:14 AM	Task reassigned to Shina Oladiti.	Add Attachment
Megan Thibeault	Jan 24, 2019 07:37 AM	Task reassigned to Peter Puettmann.	Add Attachment
Megan Thibeault	Jan 24, 2019 07:37 AM	Please get an macbook ready	Add Attachment
Megan Thibeault	Jan 22, 2019 09:21 AM	**This is an email** Oh man, no worries. Can we do this on Thursday morning? I will be in by 10:00 and my first meeting is at 11:00. I just want to make sure that everything is backed up before I hand it over. Cindy On Tue, Jan 22, 2019 at 9:16 AM UCS ServiceRequest wrote: Hello Cindy, I apologize for the late response on this email, I wanted to clarify with my supervisor before I gave you any information on this. Unfortunately, this Apple issue has effected multiple professors and we will need to send your laptop into Apple to be serviced. We can set you up with a loaner while we send this one in for service. I'm so sorry for any inconvenience this causes and please let us know what will be easiest for you moving forward so we can get moving to fix this problem! Thank you, Emma	Add Attachment