Service Request Ticket

Service Request Information

CONTACT	Name	Pettenger, Mary	Date	Jan 23, 2019 08:22 AM
	Department	Social Science	Phone	88301
	Location		Email	pettengm@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Laptop	Edit WOU #	20170676 (opens in a new window)	Bldg/Room	ITC 008
	Service Tag		Description	Apple 13-inch MacBook Pro, Space Gray #MPXT2LL/A
	Serial No.	C02W24BUHV29	Location	Parts Shelf - bad battery / won't charge
	CPU	Intel Core i5(2.3GHz dual-core, 64MB eDRAM)
	OS	MAC OS X 10.13 (High Sierra)	Software	MSDesktopEdOffice201*MAC XXXX2016005511;
	Wireless NIC	8C:85:90:AD:2C:F1
	Bluetooth NIC	8C:85:90:A5:6A:00

TECHS	Submitted by	Brighton Bohnenkamp	Contact	bbohnenkamp14@wou.edu	88925
	Primary Technician		Contact	rushingj@wou.edu	89242

Entered by	Date	Memo
John Rushing			Email Public
Entered by	Date	Memo
John Rushing	Jan 23, 2019 10:52 AM	Status changed from (1) Pending to (5) Completed	Add Attachment
John Rushing	Jan 23, 2019 10:52 AM	we rearranged how things were plugged in, she had two adapters in-line and we were able to eliminate one of them. Her computer seems to be working good now.	Add Attachment
John Rushing	Jan 23, 2019 10:18 AM	It was on the list to be fixed but we had it serviced before assigning it to her.	Add Attachment
Megan Thibeault	Jan 23, 2019 10:09 AM	This one that is on the list??	Add Attachment
Megan Thibeault	Jan 23, 2019 10:09 AM	Task reassigned to John Rushing.	Add Attachment
Brighton Bohnenkamp	Jan 23, 2019 08:22 AM	Her new mac won't turn on even though its been charging	Add Attachment