Service Request Ticket

Service Request Information

CONTACT	Name	Horsey, Trina	Date	Jan 23, 2019 09:01 AM
	Department	University Housing	Phone	88658
	Location		Email	horseyt@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Laptop	Edit WOU #	20160900 (opens in a new window)	Bldg/Room	OFF
	Service Tag	F6XF3H2	Description	Dell Latitude E5470, i7-6820HQ(Quad Core, 2.7GHz)
	Serial No.	F6XF3H2	Location	Dell replaced this with W20160652
	CPU	Intel Core i7-6820HQ 6thGEN(Quad Core, 2.7GHz, 8MB)
	OS	Windows 7 Pro, 64 bit	Software	Microsoft Desktop Ed license licensed for Office Pro Plus 201* XXXX2016005511;
	Wired NIC	D4:81:D7:DC:1C:99
	Wireless NIC	F8:DA:0C:3D:5A:C5

TECHS	Submitted by	Brighton Bohnenkamp	Contact	bbohnenkamp14@wou.edu	88925
	Primary Technician		Contact	rjohnson17@wou.edu	88925

Entered by	Date	Memo
Reggie Johnson			Email Public
Entered by	Date	Memo
Reggie Johnson	Jan 23, 2019 11:17 AM	Status changed from (1) Pending to (5) Completed	Add Attachment
Reggie Johnson	Jan 23, 2019 11:13 AM	Reinstalled Adobe Acrobat DC	Add Attachment
Brighton Bohnenkamp	Jan 23, 2019 10:46 AM	**This is an email** Hi, UCS. I am back at my desk and I understand a tech came over to install the DC program while I was in a meeting...sorry about that! I didn't know he was going to head over so quickly or I would have closed what I was doing on my computer. Anytime the rest of the day works.	Add Attachment
Reggie Johnson	Jan 23, 2019 10:08 AM	Task reassigned to Reggie Johnson.	Add Attachment
Brighton Bohnenkamp	Jan 23, 2019 09:03 AM	**This is an email** Also, the only not so good time to have someone stop by is today between 1 and 2 pm because I'll need my computer. Other than those times you are welcome all this week.	Add Attachment
Brighton Bohnenkamp	Jan 23, 2019 09:01 AM	Needs adobe Dc installed on her machine	Add Attachment