Service Request Ticket

Service Request Information

CONTACT	Name	Smith, Avery	Date	Jan 23, 2019 12:57 PM
	Department	Business Services/Printshop	Phone	88431
	Location		Email	smithao@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Computer	Edit WOU #	20180547 (opens in a new window)	Bldg/Room	WEL 172
	Service Tag	C8VWCS2	Description	Dell OptiPlex 7050 SFF desktop, i7-6700(3.6GHz QC)
	Serial No.	C8VWCS2	Location	Printshop Front Desk
	CPU	Intel Core i7-6700 (Quad Core, 8MB, 8T, 3.4GHz, 65W)
	OS	Windows 10 Enterprise 64bit	Software	MS office Pro Plus 201* from XXXX2018007938; Adobe CC 20** SERIALIZED DESKTOP order11038 SR70970;
	Wired NIC	54:BF:64:90:0E:CD

TECHS	Submitted by	Tricia Flaherty	Contact	flahert@wou.edu	88925
	Primary Technician		Contact	rjohnson17@wou.edu	88925

Entered by	Date	Memo
Reggie Johnson			Email Public
Entered by	Date	Memo
Reggie Johnson	Jan 24, 2019 11:34 AM	Status changed from (1) Pending to (5) Completed	Add Attachment
Reggie Johnson	Jan 24, 2019 11:34 AM	Serialized adobe cc 2018 on all 3 cpu's	Add Attachment
Reggie Johnson	Jan 24, 2019 10:07 AM	currently installing adobe CC 2018	Add Attachment
Reggie Johnson	Jan 24, 2019 08:23 AM	Task reassigned to Reggie Johnson.	Add Attachment
Tricia Flaherty	Jan 23, 2019 12:57 PM	Printshop has purchased 3 SERIALIZED (Shared Desktop) Licenses of the ADOBE CC subscription. 1.) W#20180547 ITC112 Printshop Front Desk; as SHARED DESKTOP 2.) W#20140489 ITC112 Alan Stone, Printshop Print Tech station; as SHARED DESKTOP 3.) W#20140488 ITC112 Printshop, Back computer SHARED DESKTOP; We will need to install as FULL ADOBE CC2018 WIN( Likes labs) for these station. DO NOT UPGRADE TO 2019!!! 2019 won't work for Serialization until adobe releases "SHARED DEVICE LICENSE" method in the next few months. This should be installed via SCCM Software Center. Bradley says that you must NOT log out once you start the installer, it needs to remain logged in and will take a while to install FULL suite.	Add Attachment