Service Request Ticket - # 70973

Service Request Information

CONTACT Name New, Faculty/Staff   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Jan 23, 2019 02:03 PM
Department University Computing Solutions Phone 88925
Location Email

SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description

Printer Edit WOU # 20110319[Edit Inv] (opens in a new window) Bldg/Room SAC 133
Service Tag Description Xerox Phaser P3250/D Monochrome Laser Printer
Serial No. MXV101023 Location SHC staff, Kara Pileggi

Model P3250/D Hostname
Notes duplex, 30ppm, USB 2.0 with cable, 1200 dpi image, 250 sheet paper capacity Ink/Toner Refill

TECHS Submitted by Brighton Bohnenkamp Contact bbohnenkamp14@wou.edu 88925
Primary Technician Contact peppers@wou.edu 88956

Tracking

Entered by Date Memo
Shandelle Plasker
Email

Public

Entered by Date Memo
Shandelle Plasker Jan 24, 2019 03:28 PM
Status changed from (1) Pending to (5) Completed
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Shandelle Plasker Jan 24, 2019 03:28 PM
The printer had a jam. Took the jammed paper out. 
Test printed a few times.

Fixed.
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Brighton Bohnenkamp Jan 23, 2019 02:03 PM
Carrie Hall

Counseling Intern
Student Health and Counseling Center
Western Oregon University 
p: 503.838.8313
e: hallce@mail.wou.edu
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Brighton Bohnenkamp Jan 23, 2019 02:03 PM
There is no error code or message, which is part 
of the problem. It's a Xerox Phaser 3250 and 
theres a red light by an icon that's a triangle 
with an exclamation mark in it. I have not been 
able to reset it by pressing the one button it 
does have and it doesn't have a paper jam that I 
can see. It's a pretty enigmatic little machine 
with not a whole lot of options available on it. 
Basically, any time I send a job to it, it says 
on my computer that it's in the process of 
printing but then nothing happens. The WOU Id is 
20110319[Edit Inv].

Thanks!
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