Service Request Ticket - # 70974

Service Request Information

CONTACT Name Harrington, Julia   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Jan 23, 2019 02:08 PM
Department Creative Arts/Music Phone 88275
Location Email harringtonj@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Monitor Edit WOU # 20120165[Edit Inv] (opens in a new window) Bldg/Room OFF PDR
Service Tag Description Dell Professional P2213 22in. Monitor
Serial No. CN04DTJ37444527CFCBS Location PDR
TECHS Submitted by Brighton Bohnenkamp Contact bbohnenkamp14@wou.edu 88925
Primary Technician Contact gsalazar15@wou.edu 88925

Tracking

Entered by Date Memo
Gino Salazar
Email

Public
Entered by Date Memo
Gino Salazar Feb 01, 2019 10:28 AM 
Status changed from (1) Pending to (5) Completed
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Gino Salazar Feb 01, 2019 10:28 AM 
This is good
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Gino Salazar Jan 30, 2019 03:38 PM 
Left VM
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Peter Puettmann Jan 30, 2019 03:25 PM 
Task reassigned to Giovanni Salazar.
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Peter Puettmann Jan 29, 2019 12:59 PM 
****This is an outgoing email****
Hi Julia,

We were just following up with you regarding a
service request that we have for you.  (#70974)

Description: *1/23 anytime* needs  help with
display of second monitor 

We were wondering if this has been resolved for
you or if we can still be of assistance with this.
 If so, just let us know, we'll be happy to help.

Thanks,
Peter Puettmann
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Public
Peter Puettmann Jan 28, 2019 08:34 AM 
shes gonna try resetting the NVRAM
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Peter Puettmann Jan 24, 2019 10:30 AM 
i helped her and left he while it was updating.
shell contact if its still not working
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Peter Puettmann Jan 24, 2019 09:08 AM 
i went back again yesterday when her schedule said
she would be in office and she wasnt there. will
go again now.
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Peter Puettmann Jan 23, 2019 03:23 PM 
shes not there. why does it say anytime if shes
not there
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Peter Puettmann Jan 23, 2019 02:56 PM 
Task reassigned to Peter Puettmann.
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Brighton Bohnenkamp Jan 23, 2019 02:08 PM 
Had issues with the size display of the screen, I 
walked her through changing the setting but know 
she is getting a black box around everything and 
can't get it to go away
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