Service Request Ticket - # 70976

Service Request Information

CONTACT Name Haines, Colin   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Jan 23, 2019 02:13 PM
Department VP Student Affairs Phone 89246
Location Email hainesc@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Computer Edit WOU # 20170907[Edit Inv] (opens in a new window) Bldg/Room WUC 108
Service Tag 4GC2RP2 Description Dell OptiPlex 7050 SFF desktop, i7-6700 (3.4GHz)
Serial No. 4GC2RP2 Location Veteran's Resource Center Workstudy #1

CPU Intel Core i7-6700 (Quad Core, 8MB, 8T, 3.4GHz, 65W)


OS Windows 7 Pro, 64 bit Software MS office Pro Plus 201* from XXXX2017006552; Adobe CC 20** SERIALIZED DESKTOP order11043 SR;

Wired NIC 54:BF:64:5C:54:6F

TECHS Submitted by Tricia Flaherty Contact flahert@wou.edu 88925
Primary Technician Contact rjohnson17@wou.edu 88925

Tracking

Entered by Date Memo
Reggie Johnson
Email

Public
Entered by Date Memo
Reggie Johnson Jan 25, 2019 02:59 PM 
Status changed from (1) Pending to (5) Completed
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Reggie Johnson Jan 25, 2019 02:59 PM 
task completed
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Reggie Johnson Jan 25, 2019 12:30 PM 
installing adobe CC on 3 machines
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Reggie Johnson Jan 25, 2019 08:47 AM 
Task reassigned to Reggie Johnson.
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Tricia Flaherty Jan 23, 2019 02:18 PM 
Colin Haines is the Director of the Veteran's Resource 
Center and contact for the Serialized installs, he also 
was set up as a NAMED USER for his own workstation  
from this same order.  He may have questions about the 
invite or install process but his desktop is different then 
the 3 on this SR as he is a NAMED USER install.
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Tricia Flaherty Jan 23, 2019 02:13 PM 
 has purchased 3 SERIALIZED (Shared Desktop) Licenses of the ADOBE 
CC subscription.
SHARED DESKTOPS in Vets: 
1.) W#20170907[Edit Inv]  Veteran's Resource Center Workstudy #1; 
2.) W#20170910[Edit Inv] Veteran's Student LAB #2; 
3.) W#20170908[Edit Inv] Veteran's Resource Center Workstudy #2 ; 
We will need to install as FULL ADOBE CC2018 WIN( Likes labs) for these 
station. 
DO NOT UPGRADE TO 2019!!!  2019 won't work for Serialization until adobe 
releases 
"SHARED DEVICE LICENSE" method in the next few months.  
This should be installed via SCCM Software Center.  Bradley says that you 
must NOT 
log out once you start the installer, it needs to remain logged in and will take 
a while 
to install FULL suite.
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