Completed!

Task reassigned to Shina Oladiti.

Part was shipped last night

You have successfully submitted request SR985816889.

Brought back the WOU#20130849, sitting on standup
desk to be image

I will follow up on the loaner.

Hello!

We received a loaner (20130849) while our other 
computer is being repaired. However, our loaner 
will work completely fine but then it will 
restart without warning while the computer is 
being used. So if our officers don't save what 
they are working on every ten minutes they 
could lose their work. Can we get a different 
loaner when you guys have a minute? Anytime 
will work for us!

Thank you,
Kevin Thibeault

Swapped the original machine with loaner. Brought
it back to office for test.

I assigned a loaner with WOU#20130849 for further
troubleshooting on the original machine.  

We might need to go for warranty on this one. I
have done stress test on this and load test, as
well as updating the BIOS but it still have the
fun issue. It comes and go. 

After doing the load test and updating windows it
works fine. I opened it up check the fan rotation
and did diagnostics and no issues. 

I think Warranty is the best option.