Service Request Ticket - # 70980

Service Request Information

CONTACT Name Milligan, Lucinda   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Jan 24, 2019 09:50 AM
Department Graduate Studies Phone 88486
Location Email milliganl@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Laptop Edit WOU # 20180595[Edit Inv] (opens in a new window) Bldg/Room ITC 007
Service Tag F3MB8S2 Description Dell Latitude 5490, i5-8250U, 1.6GHZ quad core
Serial No. F3MB8S2 Location GFA Pool

CPU Intel Core i5-8250U 8thGen(Quad 1.6GHz, 6M Cache)


OS Windows 10 Pro, 64 bit Software Microsoft Desktop Ed license licensed for Office Pro Plus 201* XXXX2018007938;

Wired NIC C8:F7:50:0D:57:E3


Wireless NIC FC:77:74:EE:00:C5


Bluetooth NIC FC:77:74:EE:00:C9

TECHS Submitted by Tricia Flaherty Contact flahert@wou.edu 88925
Primary Technician Contact gsalazar15@wou.edu 88925

Tracking

Entered by Date Memo
Gino Salazar
Email

Public
Entered by Date Memo
Gino Salazar Feb 01, 2019 09:17 AM 
Status changed from (1) Pending to (5) Completed
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Gino Salazar Feb 01, 2019 09:17 AM 
Got them all finished!
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Shandelle Plasker Jan 31, 2019 03:16 PM 
Task reassigned to Giovanni Salazar.
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Shandelle Plasker Jan 31, 2019 03:16 PM 
Please call her at 8:30 am tomorrow (2/1) to meet 
her at this office to finish this.
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Shina Oladiti Jan 29, 2019 01:54 PM 
She will call in for new to and set up  the equipment.
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Shina Oladiti Jan 25, 2019 11:55 AM 
Setup is done, Leave ticket open until Monday.
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Reggie Johnson Jan 24, 2019 11:48 AM 
Task reassigned to UCS Tech.
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Reggie Johnson Jan 24, 2019 11:43 AM 
Laptop is imaged and set up, needs windows updates 
to run.
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Reggie Johnson Jan 24, 2019 10:26 AM 
Imaging on small stand up desk
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Megan Thibeault Jan 24, 2019 10:14 AM 
Task reassigned to Reggie Johnson.
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Tricia Flaherty Jan 24, 2019 09:50 AM 
Lucinda Mulligan is the Contact for this order and setup, She is in TODD so please call 
and arrange for her to go to APSC414 for SETUP.  They want this in Place FRIDAY 1-25-
2019 as the person arrives MONDAY 1-28-2019;  The person will not go to HR for Acct 
until Monday.  
The Laptop is Dell Latitude 5490 W#20180595[Edit Inv], and it is getting Dell USB-C dock 
W#20180589[Edit Inv] and a wireless mouse and keyboard - Microsoft Wireless Desktop 2000
This equipment will be on Inventory counter with the NEW EQUIP SETUP FORM;
They are asking that we move 2 monitors from APSC413 to APSC414 for use with this 
workstation W#20130955[Edit Inv] Dell Ultrasharp 23-inch Multimedia Monitor #UZ2315H  and 
W#20101199[Edit Inv] Dell Professional P2210 22inch HAS Monitor.  Lucinda can get you into this 
office space or arrange for someone to let you into the APSC office locations.
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