Service Request Ticket - # 70991

Service Request Information

CONTACT Name Sauer, Jennifer   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Jan 24, 2019 01:15 PM
Department Human Resources Phone 88631
Location Email sauerj@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Monitor Edit WOU # 20141051[Edit Inv] (opens in a new window) Bldg/Room AD 308E
Service Tag Description Dell UltraSharp 23 Multimedia Monitor #UZ2315H
Serial No. CN0PCR5K7287254RAM0L Location Wendi Mars
TECHS Submitted by Alix Karkanen Contact akarkanen17@wou.edu 88925
Primary Technician Contact soladiti13@wou.edu 88925

Tracking

Entered by Date Memo
Shina Oladiti
Email

Public
Entered by Date Memo
Shina Oladiti Jan 25, 2019 11:44 AM 
Status changed from (1) Pending to (5) Completed
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Shina Oladiti Jan 25, 2019 11:44 AM 
Her machine is working faster.
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Shina Oladiti Jan 24, 2019 03:39 PM 
Checked her computer but it seems weird with ROP
issue is related to the Microsoft EMET which is
more like a security measure for Windows. I think
it basically has to do with her profile as there
was not much saved on the desktop.

did BIOS update and also, delete her profile. She
complain that her machine is slow.

Once she logged in tomorrow, she should be able to
work smoothly. I asked her to call us for update.
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Megan Thibeault Jan 24, 2019 01:51 PM 
Task reassigned to Shina Oladiti.
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Alix Karkanen Jan 24, 2019 01:15 PM 
Jen has been getting pop ups on her computer 
all day, saying "ROP Exploit prevented" from 
Sophof EndPoint. Her computer has also been 
running really slow. She would like this done 
before the end of the day
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