Service Request Ticket - # 71001

Service Request Ticket - # 71001

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Service Request Information

CONTACT	Name	Henle, Stacy	Date	Jan 24, 2019 04:14 PM
	Department	Natural Science/ Chemistry	Phone	88020
	Location		Email	henles@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Computer	Edit WOU #	20121255 (opens in a new window)	Bldg/Room	OFF PDR
	Service Tag		Description	Dell OptiPlex 9010 SFF, Intel Core i7, 8M, 3.4GHz
	Serial No.	18HNHX1	Location	PDR
	CPU	Intel Core i7-3770 (8M, 3.4GH w/HD4000 Graphics)
	OS	Windows 7 Pro, 64 bit	Software	Office Pro Plus 2013 from P0090649 downgraded to Office Pro Plus 2010, SmartDraw 2016 STD Edition for WIN desktop VISA2016005771, Adobe CC2015* subscription Named user(Stacy Henle) from Order#9462 OCT2016--CANCELED ADOBE CC RENEWAL MAY2017 DO NOT ADOBE RELOAD SOFTWARE
	Wired NIC	B8:CA:3A:8E:44:01

TECHS	Submitted by	Emma Feldman	Contact	efeldman14@wou.edu	88925
	Primary Technician		Contact	ucshelpdesk@wou.edu	88925

Tracking

Entered by	Date	Memo
Service Request Desk			Email Public
Entered by	Date	Memo
Tricia Flaherty	Feb 05, 2019 02:17 PM	Status changed from (1) Pending to (5) Completed	Add Attachment
Tricia Flaherty	Feb 05, 2019 02:16 PM	new SR for GFA replacement is 71183;	Add Attachment
Alix Karkanen	Jan 31, 2019 01:48 PM	Waiting for response	Add Attachment
Megan Thibeault	Jan 31, 2019 01:45 PM	Task reassigned to Service Request Desk.	Add Attachment
Megan Thibeault	Jan 31, 2019 01:45 PM	Can we get more availability, please?	Add Attachment
Alix Karkanen	Jan 30, 2019 03:44 PM	Task reassigned to UCS Tech.	Add Attachment
Alix Karkanen	Jan 30, 2019 03:44 PM	Status changed from (5) Completed to (1) Pending	Add Attachment
Alix Karkanen	Jan 30, 2019 03:44 PM	Stacy is having the same issue again, and will be available tomorrow between 12:30-1	Add Attachment
Gino Salazar	Jan 25, 2019 03:38 PM	Status changed from (1) Pending to (5) Completed	Add Attachment
Gino Salazar	Jan 25, 2019 03:38 PM	Got rid of her dell touchpad driver and updated her bios	Add Attachment
Gino Salazar	Jan 25, 2019 02:32 PM	Task reassigned to Giovanni Salazar.	Add Attachment
Shina Oladiti	Jan 25, 2019 01:13 PM	Task reassigned to UCS Tech.	Add Attachment
Shina Oladiti	Jan 25, 2019 01:01 PM	Task reassigned to Shina Oladiti.	Add Attachment
Megan Thibeault	Jan 25, 2019 06:59 AM	Not sure on model with no W#, make sure drivers are all up to date.	Add Attachment
Emma Feldman	Jan 24, 2019 04:14 PM	She called a couple of days ago and was having issues with her mouse and keyboard were freezing, she rebooted her computer and it temporarily fixed the problem but now it is occurring more frequently and she wants to see if it can be fixed so she doesn't have to reboot.	Add Attachment