Service Request Ticket - # 71007

Service Request Information

CONTACT Name Clark, Shelly   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Jan 25, 2019 08:48 AM
Department Phone 89474
Location Email clarksa@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Laptop Edit WOU # 20160283[Edit Inv] (opens in a new window) Bldg/Room OFF PDR
Service Tag 3XL5MC2 Description Dell Latitude E5470, i7-6600U, 2.6GHz, 8GB Ram
Serial No. 3XL5MC2 Location PDR 2023 Giveaway

CPU Intel Core i7-6600U(Dual Core, 2.6GHz, 4MB cache)


OS Windows 7 Pro, 64 bit Software Microsoft Desktop Ed license licensed for Office Pro Plus 201* XXXX2016005511

Wired NIC 28:F1:0E:27:7B:66


Wireless NIC 40:49:0F:A3:E9:1D

TECHS Submitted by Brittany Franklin Contact franklinb@wou.edu 89267
Primary Technician Contact morellk@wou.edu 89201

Tracking

Entered by Date Memo
Kyle Morell
Email

Public
Entered by Date Memo
Brittany Franklin Feb 15, 2019 09:04 AM 
Status changed from (1) Pending to (5) Completed
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Kyle Morell Feb 15, 2019 09:04 AM 
Was able to remove the zip files she downloaded and made sure the computer was clean. Cleared sophos events afterwards
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Megan Thibeault Jan 28, 2019 09:43 AM 
Task reassigned to Kyle Morell.
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Brittany Franklin Jan 25, 2019 08:48 AM 
Manual malware cleanup required:

'C:\Users\clarksa\Downloads\Setup.zip'
'C:\Users\clarksa\Downloads\Setup (1).zip'

Please put in my queue when completed :)
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