Service Request Ticket - # 71011

Service Request Information

CONTACT Name East, Aaron   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Jan 25, 2019 09:31 AM
Department The Research Institute Phone 8-8792
Location Email easta@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Laptop Edit WOU # 20160397[Edit Inv] (opens in a new window) Bldg/Room OFF
Service Tag 4MRGPC2 Description Dell Latitude E7250 (i5-5300U, 8GB RAM 256HD)
Serial No. 4mrgpc2 Location Cheri Kimball

CPU Intel Core i7-5600U(Dual Core 2.6GHz, 4M, 15W)


OS Windows 7 Pro, 64 bit Software Microsoft Desktop Ed license XXXX2016005511

Wired NIC 28:F1:0E:00:84:7E


Wireless NIC B8:08:CF:25:AF:AC


Bluetooth NIC B8:08:CF:25:AF:B0

TECHS Submitted by Brighton Bohnenkamp Contact bbohnenkamp14@wou.edu 88925
Primary Technician Contact gsalazar15@wou.edu 88925

Tracking

Entered by Date Memo
Gino Salazar
Email

Public
Entered by Date Memo
Gino Salazar Jan 25, 2019 03:40 PM 
Status changed from (1) Pending to (5) Completed
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Gino Salazar Jan 25, 2019 03:40 PM 
Delivered
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Gino Salazar Jan 25, 2019 02:33 PM 
Task reassigned to Giovanni Salazar.
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Shina Oladiti Jan 25, 2019 01:52 PM 
Task reassigned to UCS Tech.
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Shina Oladiti Jan 25, 2019 12:42 PM 
Task reassigned to Shina Oladiti.
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Shina Oladiti Jan 25, 2019 12:42 PM 
It is back in the OUTBOX.
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Shina Oladiti Jan 25, 2019 12:41 PM 
Windows is active! and admin right was there already.
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Brighton Bohnenkamp Jan 25, 2019 09:33 AM 
Put in inbox w/ bag;

Aaron dropped off for Cheri Kimball and will be 
picking up for her as well. 

She will also need admin rights: kimballc
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Brighton Bohnenkamp Jan 25, 2019 09:31 AM 
****This is an email****
My options are:

 

Update Online

Buy a new product key online

Retype your product key

 

Which do I choose?
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Brighton Bohnenkamp Jan 25, 2019 09:31 AM 
****This is an email****
Hi,

 

My name is Cheri  Kimball and I’m a Trainer of 
Trainer’s for WOU Traffic Safety Education.  
V#00351706.  I have a Del Laptop #20160397[Edit Inv].

 

After I log on with my user name and password it 
says Activate Windows now.  The activation period 
has expired.  The options are Activate now or ask 
me later.  How should I proceed?

 

Thanks,
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