Service Request Ticket - # 71014

Service Request Ticket - # 71014

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Service Request Information

CONTACT	Name	Wilcox, Buck	Date	Jan 25, 2019 11:06 AM
	Department	Natural Science Division	Phone	89347
	Location		Email	wilcoxb@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Computer	Edit WOU #	20160534 (opens in a new window)	Bldg/Room	NS 204
	Service Tag	HB4YMD2	Description	Dell OptiPlex 7040 SFF, 16GB(2x8GB) 2133MHz DDR4
	Serial No.	HB4YMD2	Location	Smart Classroom Instructor's Station
	CPU	Intel Core i7-6700 (Quad Core, 8MB, 8T, 3.4GHz, 65W)
	OS	Windows 7 Pro, 64 bit	Software	MS office Pro Plus 201* from XXXX2016005511;
	Wired NIC	48:4D:7E:D2:BD:D7

TECHS	Submitted by	Emma Feldman	Contact	efeldman14@wou.edu	88925
	Primary Technician		Contact	rjohnson17@wou.edu	88925

Tracking

Entered by	Date	Memo
Reggie Johnson			Email Public
Entered by	Date	Memo
Reggie Johnson	Jan 25, 2019 01:26 PM	Status changed from (1) Pending to (5) Completed	Add Attachment
Reggie Johnson	Jan 25, 2019 01:26 PM	Task reassigned to Reggie Johnson.	Add Attachment
Reggie Johnson	Jan 25, 2019 01:20 PM	installed quantus software on both machines	Add Attachment
Emma Feldman	Jan 25, 2019 11:19 AM	**This is an email** Emma, The room is not being used the rest of today, and I can leave the door open. If the door does get locked, I can be found in NS118 from noon -12:45, or after 1pm to unlock it. Otherwise Cinda in the NS office (NS104) can give the technician access to the room. Thank you, Buck	Add Attachment
Emma Feldman	Jan 25, 2019 11:07 AM	NS 204 is open all day on Friday but I asked if he wanted it to be a specific time.	Add Attachment
Emma Feldman	Jan 25, 2019 11:06 AM	**This is an email** Hi, Can I get some help installing software (used to interface with a piece of equipment) on the instructor workstation and at least one student computer in NS 204. The instructor station WOU computer number is: 20160534 and the one student computer is: 20180179 (located at the south-east corner of the north table). The software can be downloaded from here (gmail won't let me attach the .exe, the installer, or the zip file with the install): http://www.promega.com/resources/software- firmware/detection-instruments-software/promega- branded-instruments/quantus-fluorometer-software- download/ Thank you, Buck	Add Attachment