Service Request Ticket

Service Request Information

CONTACT	Name	Ganson, Nancy	Date	Jan 25, 2019 11:44 AM
	Department	The Research Institute	Phone	88808
	Location		Email	gansonn@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Laptop	Edit WOU #	20160750 (opens in a new window)	Bldg/Room	TODD 211
	Service Tag	DY9FYF2	Description	Dell Latitude E5470, i7-6820HQ(Quad Core, 2.7GHz)
	Serial No.	DY9FYF2	Location	TRI Loaner with GuyS
	CPU	Intel Core i7-6820HQ 6thGEN(Quad Core, 2.7GHz, 8MB)
	OS	Windows 7 Pro, 64 bit	Software	Microsoft Desktop Ed license licensed for Office Pro Plus 201* XXXX2016005511;
	Wired NIC	D4:81:D7:95:4E:52
	Wireless NIC	A8:6B:AD:1F:82:C3

TECHS	Submitted by	Emma Feldman	Contact	efeldman14@wou.edu	88925
	Primary Technician		Contact	soladiti13@wou.edu	88925

Entered by	Date	Memo
Shina Oladiti			Email Public
Entered by	Date	Memo
Shina Oladiti	Jan 31, 2019 11:55 AM	Status changed from (1) Pending to (5) Completed	Add Attachment
Shina Oladiti	Jan 31, 2019 11:55 AM	Done!	Add Attachment
Shina Oladiti	Jan 30, 2019 03:00 PM	Priority changed from (3) Priority to (2) High Priority.	Add Attachment
Shina Oladiti	Jan 30, 2019 02:26 PM	Imaging completed	Add Attachment
Shina Oladiti	Jan 30, 2019 02:25 PM	Task reassigned to Shina Oladiti.	Add Attachment
Megan Thibeault	Jan 25, 2019 11:57 AM	make sure to update the inventory of both machines when done.	Add Attachment
Emma Feldman	Jan 25, 2019 11:45 AM	Put #20160750 in inbox.	Add Attachment
Emma Feldman	Jan 25, 2019 11:44 AM	Need to reimage #20160750, once that is done we need deliver it and get #20160187 from her and reimage and return that laptop too. Both laptops need admin rights for gansonn and mmckechnie13.	Add Attachment