Service Request Ticket - # 71017

Service Request Ticket - # 71017

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Service Request Information

CONTACT	Name	Franklin, Brittany	Date	Jan 25, 2019 11:53 AM
	Department	University Computing Solutions	Phone	89267
	Location		Email	newmanb@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Computer	Edit WOU #	20170281 (opens in a new window)	Bldg/Room	DFSC 201
	Service Tag	4CNSHL2	Description	Dell OptiPlex 7050 SFF desktop, i7-6700 (3.4GHz)
	Serial No.	4CNSHL2	Location	DFSC201 lab station #
	CPU	Intel Core i7-6700 (Quad Core, 8MB, 8T, 3.4GHz, 65W)
	OS	Windows 7 Pro, 64 bit	Software	MS office Pro Plus 201* from XXXX2017006552;
	Wired NIC	D8:9E:F3:0B:BE:04

TECHS	Submitted by	Brittany Franklin	Contact	franklinb@wou.edu	89267
	Primary Technician		Contact	rjohnson17@wou.edu	88925

Tracking

Entered by	Date	Memo
Reggie Johnson			Email Public
Entered by	Date	Memo
Reggie Johnson	Jan 30, 2019 10:57 AM	Status changed from (1) Pending to (5) Completed	Add Attachment
Reggie Johnson	Jan 30, 2019 09:56 AM	Sophos reinstalled	Add Attachment
Reggie Johnson	Jan 30, 2019 08:04 AM	Task reassigned to Reggie Johnson.	Add Attachment
Brittany Franklin	Jan 29, 2019 09:02 AM	Task reassigned to UCS Tech.	Add Attachment
Brittany Franklin	Jan 29, 2019 09:02 AM	Still says the "Sophos Device Control Service" isn't started :( Sophos may need to be reinstalled.	Add Attachment
Brittany Franklin	Jan 28, 2019 02:42 PM	Task reassigned to Brittany Newman.	Add Attachment
Brittany Franklin	Jan 28, 2019 02:42 PM	Status changed from (5) Completed to (1) Pending	Add Attachment
Gino Salazar	Jan 28, 2019 02:39 PM	Status changed from (2) Scheduled to (5) Completed	Add Attachment
Gino Salazar	Jan 28, 2019 02:39 PM	This one is good!	Add Attachment
Shandelle Plasker	Jan 28, 2019 01:41 PM	Task reassigned to Giovanni Salazar.	Add Attachment
Shina Oladiti	Jan 28, 2019 10:08 AM	Status changed from (1) Pending to (2) Scheduled	Add Attachment
Reggie Johnson	Jan 25, 2019 01:54 PM	Task reassigned to UCS Tech.	Add Attachment
Reggie Johnson	Jan 25, 2019 01:54 PM	Computer in use could not resolve	Add Attachment
Reggie Johnson	Jan 25, 2019 12:31 PM	Task reassigned to Reggie Johnson.	Add Attachment
Brittany Franklin	Jan 25, 2019 11:53 AM	A Sophos service is not started on W20170281. "Not started: Sophos Device Control Service" Please start the service; if this doesn't work, Sophos will have to be reinstalled. Tamper Protection Code: 182803369062	Add Attachment