Service Request Ticket - # 71020

Service Request Information

CONTACT Name Franklin, Brittany   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Jan 25, 2019 11:59 AM
Department University Computing Solutions Phone 89267
Location Email newmanb@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Computer Edit WOU # 20170266[Edit Inv] (opens in a new window) Bldg/Room ITC 003
Service Tag 4CLTHL2 Description Dell OptiPlex 7050 SFF desktop, i7-6700 (3.4GHz)
Serial No. 4CLTHL2 Location Replaced Lab Computers

CPU Intel Core i7-6700 (Quad Core, 8MB, 8T, 3.4GHz, 65W)


OS Windows 7 Pro, 64 bit Software MS office Pro Plus 201* from XXXX2017006552;

Wired NIC D8:9E:F3:0B:C0:7B

TECHS Submitted by Brittany Franklin Contact franklinb@wou.edu 89267
Primary Technician Contact soladiti13@wou.edu 88925

Tracking

Entered by Date Memo
Shina Oladiti
Email

Public
Entered by Date Memo
Shina Oladiti Feb 07, 2019 03:32 PM 
Status changed from (1) Pending to (5) Completed
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Shina Oladiti Feb 07, 2019 03:32 PM 
Done!
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Shina Oladiti Jan 25, 2019 01:04 PM 
Task reassigned to Shina Oladiti.
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Brittany Franklin Jan 25, 2019 11:59 AM 
Sophos is having a ton of issues on this computer; it may need to be reimaged. Attached is a pic of the issue.
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Screen Shot 2019-01-25 at 11.57.58 AM.png