Service Request Ticket - # 71024

Service Request Information

CONTACT Name Morell, Kyle   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Jan 25, 2019 01:47 PM
Department University Computing Solutions Phone 89384
Location Email morellk@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Computer Edit WOU # 20160292[Edit Inv] (opens in a new window) Bldg/Room OFF PDR
Service Tag GRH9QD2 Description Dell OptiPlex 9020 SFF I7-4790(quad 3.6GHz, 8MB)
Serial No. GRH9QD2 Location PDR 2023 Giveaway

CPU Intel Core i7-4790(Quad Core HT, 3.6GHz, 8MB)


OS Windows 7 Pro, 64 bit Software MS office Pro Plus 201* from XXXX2016005511; serialized desktop AUG2016 CHANGED to FULL Adobe CC2015.* subscription from XXXX2016005512 NAMED USER SEPT2016

Wired NIC 18:66:DA:14:B7:14

TECHS Submitted by Brittany Franklin Contact franklinb@wou.edu 89267
Primary Technician Contact morellk@wou.edu 89201

Tracking

Entered by Date Memo
Kyle Morell
Email

Public
Entered by Date Memo
Brittany Franklin Feb 19, 2019 08:09 AM 
Status changed from (1) Pending to (5) Completed
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Kyle Morell Feb 19, 2019 08:09 AM 
Was able to reinstall sophos on this machine
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Megan Thibeault Jan 28, 2019 09:43 AM 
Task reassigned to Kyle Morell.
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Brittany Franklin Jan 25, 2019 01:47 PM 
Sophos is missing services, will need to be reinstalled.

Tamper Protection Code: 773996522876
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