Service Request Ticket

Service Request Information

CONTACT	Name	Latham, Valerie	Date	Jan 25, 2019 01:51 PM
	Department	Library & Media Services	Phone	88882
	Location		Email	lathamv@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Computer	Edit WOU #	20141144 (opens in a new window)	Bldg/Room	OFF PDR
	Service Tag		Description	Dell OptiPlex 9020 SFF I7-4790(quad 3.6GHz, 8MB)
	Serial No.	GZTHV42	Location	PDR
	CPU	Intel Core i7-4790(Quad Core HT, 3.6GHz, 8MB)
	OS	Windows 7 Pro, 64 bit	Software	MS office Pro Plus 2013 from XXXX2014004298
	Wired NIC	98:90:96:D6:47:58

TECHS	Submitted by	Brittany Franklin	Contact	franklinb@wou.edu	89267
	Primary Technician		Contact	rjohnson17@wou.edu	88925

Entered by	Date	Memo
Reggie Johnson			Email Public
Entered by	Date	Memo
Reggie Johnson	Jan 30, 2019 10:57 AM	Status changed from (1) Pending to (5) Completed	Add Attachment
Reggie Johnson	Jan 30, 2019 10:48 AM	Sophos is hood on this computer, confirmed with Britney.	Add Attachment
Reggie Johnson	Jan 30, 2019 10:12 AM	Task reassigned to Reggie Johnson.	Add Attachment
Shina Oladiti	Jan 28, 2019 10:06 AM	**This is an outgoing email** Hi Valerie, I need some additional information regarding service request #71025 Description: Sophos Restart Service (or possible reinstall) on W20141144 We noticed that the anti-virus installed on your computer is not starting some services. We would like to come in to start it and if it did not work we might have to re-install it. We would like to know when is convienet to have us come in to reinstall the anti -virus. Regards, Shina	Add Attachment Public
Brittany Franklin	Jan 25, 2019 01:51 PM	A Sophos service is not started. "Not started: Sophos File Scanner Service" Please start the service; if this doesn't work, Sophos will have to be reinstalled. Tamper Protection Code: 900257379856	Add Attachment