Service Request Ticket

Service Request Information

CONTACT	Name	Franklin, Brittany	Date	Jan 25, 2019 01:53 PM
	Department	University Computing Solutions	Phone	89267
	Location		Email	newmanb@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Computer	Edit WOU #	20141127 (opens in a new window)	Bldg/Room	OFF PDR
	Service Tag	5F2NV42	Description	Dell OptiPlex 9020 SFF I7-4790(quad 3.6GHz, 8MB)
	Serial No.	5F2NV42	Location	PDR 2023 Giveaway
	CPU	Intel Core i7-4790(Quad Core HT, 3.6GHz, 8MB)
	OS	Windows 7 Pro, 64 bit	Software	MS office Pro Plus 2013 from XXXX2014004298; Adobe Full CC2015 Desktop+Acrobat ProDC from Student Tech licensing
	Wired NIC	98:90:96:DA:52:AF

TECHS	Submitted by	Brittany Franklin	Contact	franklinb@wou.edu	89267
	Primary Technician		Contact	franklinb@wou.edu	89267

Entered by	Date	Memo
Brittany Franklin			Email Public
Entered by	Date	Memo
Brittany Franklin	Jan 29, 2019 09:01 AM	Status changed from (2) Scheduled to (5) Completed	Add Attachment
Brittany Franklin	Jan 29, 2019 09:01 AM	Looks all good in the Sophos Central console!	Add Attachment
Gino Salazar	Jan 28, 2019 04:57 PM	Task reassigned to Brittany Newman.	Add Attachment
Gino Salazar	Jan 28, 2019 04:56 PM	The Sophos network threat protection is already on on it	Add Attachment
Gino Salazar	Jan 28, 2019 03:26 PM	Task reassigned to Giovanni Salazar.	Add Attachment
Shina Oladiti	Jan 28, 2019 10:13 AM	Status changed from (1) Pending to (2) Scheduled	Add Attachment
Shina Oladiti	Jan 28, 2019 10:13 AM	Lab is free at 4pm today.	Add Attachment
Brittany Franklin	Jan 25, 2019 01:53 PM	A Sophos service is not started "Not started: Sophos Network Threat Protection" Please start the service; if this doesn't work, Sophos will have to be reinstalled. Tamper Protection Code: 982952511891	Add Attachment