Service Request Ticket - # 71027

Service Request Information

CONTACT Name Rockwell-Kincanon, Janeanne   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Jan 25, 2019 01:55 PM
Department Library & Media Services Phone 89493
Location Email kincanonj@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Laptop Edit WOU # 20140371[Edit Inv] (opens in a new window) Bldg/Room OFF PDR
Service Tag Description Dell Latitude E6440, i7-4610M Processor
Serial No. H07ZN12 Location PDR

CPU Intel Core i7-4610M(3.0 GHz, 4M) 4th GEN


OS Windows 7 Pro, 64 bit Software MS office Pro Plus 2013 from XXXX2014004298; Transfer from W#20101416 TechSmith Camtasia Studio v7.1 SnagIt bundle from VISA2011002646;

Wired NIC 34:E6:D7:12:73:E2


Wireless NIC 80:00:0B:4E:10:5B


Bluetooth NIC 80:00:0B:4E:10:5F

TECHS Submitted by Brittany Franklin Contact franklinb@wou.edu 89267
Primary Technician Contact soladiti13@wou.edu 88925

Tracking

Entered by Date Memo
Shina Oladiti
Email

Public
Entered by Date Memo
Tricia Flaherty Jan 28, 2019 01:56 PM 
new laptop  is on SR70888 for janeanne
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Shina Oladiti Jan 28, 2019 01:29 PM 
Status changed from (2) Scheduled to (5) Completed
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Shina Oladiti Jan 28, 2019 01:28 PM 
This is a dead laptop. It is probably with Tricia.
or PDR.
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Shina Oladiti Jan 28, 2019 12:44 PM 
Task reassigned to Shina Oladiti.
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Shina Oladiti Jan 28, 2019 12:44 PM 
****This is an email****
Hi, Shina, 
Anytime today noon and after would be fine. Thanks!
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Brighton Bohnenkamp Jan 28, 2019 11:31 AM 
Status changed from (1) Pending to (2) Scheduled
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Brighton Bohnenkamp Jan 28, 2019 11:31 AM 
****This is an email****
Hello.

Two of us have tried logging into laptop 
20150266[Edit Inv], but aren't having any luck. We have to 
use this laptop to present in a couple weeks. 
Would it be possible to have someone come look at 
it. It is located in room 208 in the library and 
Kalea Boling is the student worker who primarily 
uses it here.

Thanks,
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Shina Oladiti Jan 28, 2019 10:04 AM 
****This is an outgoing email****
Hi Janeanne,

I need some additional information regarding
service request #71027

Description: Sophos Reinstall on W20140371

We noticed that the anti-virus installed on your
computer is missing some services.

We would like to know when is convienet to have us
come in to reinstall the anti -virus.

Regards,

Shina
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Public
Brittany Franklin Jan 25, 2019 01:55 PM 
Sophos is missing services, will need to be reinstalled.

Tamper Protection Code: 797150648159
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