Service Request Ticket - # 71028

Service Request Information

CONTACT Name Franklin, Brittany   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Jan 25, 2019 01:57 PM
Department University Computing Solutions Phone 89267
Location Email newmanb@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Computer Edit WOU # 20130178[Edit Inv] (opens in a new window) Bldg/Room OFF PDR
Service Tag 28CM8Y1 Description Dell OptiPlex 9010 SFF, Intel Core i7, 8M, 3.4GHz
Serial No. 28CM8Y1 Location PDR 2023 Giveaway

CPU Intel Core i7-3770 (8M, 3.4GH w/HD4000 Graphics)


OS Windows 7 Pro, 64 bit Software Office Pro Plus 2013 from P0091562

Wired NIC B8:CA:3A:89:81:A7

TECHS Submitted by Brittany Franklin Contact franklinb@wou.edu 89267
Primary Technician Contact rjohnson17@wou.edu 88925

Tracking

Entered by Date Memo
Reggie Johnson
Email

Public
Entered by Date Memo
Reggie Johnson Jan 30, 2019 10:57 AM 
Status changed from (1) Pending to (5) Completed
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Reggie Johnson Jan 30, 2019 09:56 AM 
Sophos reinstalled
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Reggie Johnson Jan 30, 2019 08:41 AM 
Task reassigned to Reggie Johnson.
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Brittany Franklin Jan 25, 2019 01:57 PM 
A Sophos service is not started.

"Not started: Sophos Network Threat Protection"

Please start the service; if this doesn't work, Sophos will have to be reinstalled.

Tamper Protection Code: 754644732154
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