Service Request Ticket

Service Request Information

CONTACT	Name	Franklin, Brittany	Date	Jan 25, 2019 01:59 PM
	Department	University Computing Solutions	Phone	89267
	Location		Email	newmanb@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Computer	Edit WOU #	20130171 (opens in a new window)	Bldg/Room	OFF PDR
	Service Tag		Description	Dell OptiPlex 9010 SFF, Intel Core i7, 8M, 3.4GHz
	Serial No.	28JP8Y1	Location	PDR
	CPU	Intel Core i7-3770 (8M, 3.4GH w/HD4000 Graphics)
	OS	Windows 7 Pro, 64 bit	Software	Office Pro Plus 2013 from P0091562
	Wired NIC	B8:CA:3A:89:7A:4E

TECHS	Submitted by	Brittany Franklin	Contact	franklinb@wou.edu	89267
	Primary Technician		Contact	franklinb@wou.edu	89267

Entered by	Date	Memo
Brittany Franklin			Email Public
Entered by	Date	Memo
Brittany Franklin	Jan 30, 2019 12:00 PM	Status changed from (1) Pending to (5) Completed	Add Attachment
Brittany Franklin	Jan 30, 2019 11:59 AM	Looks like it worked!	Add Attachment
Bradley Karkanen	Jan 30, 2019 11:51 AM	Task reassigned to Brittany Newman.	Add Attachment
Bradley Karkanen	Jan 30, 2019 11:51 AM	Scheduled a reboot for 11pm.	Add Attachment
Brittany Franklin	Jan 28, 2019 01:32 PM	Task reassigned to Bradley Karkanen.	Add Attachment
Brittany Franklin	Jan 28, 2019 01:32 PM	Still complaining it needs a reboot :(	Add Attachment
Bradley Karkanen	Jan 25, 2019 03:15 PM	Task reassigned to Brittany Newman.	Add Attachment
Bradley Karkanen	Jan 25, 2019 03:15 PM	Pushed a reboot gave the user 300 seconds to cancel but John said the room has empty on the camera.	Add Attachment
Brittany Franklin	Jan 25, 2019 01:59 PM	Sophos is having major pains because the computer hasn't been rebooted in 2 months. Could you reboot? :)	Add Attachment