Service Request Ticket

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Service Request Information

CONTACT	Name	East, Aaron	Date	Jan 25, 2019 02:00 PM
	Department	The Research Institute	Phone	8-8792
	Location		Email	easta@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Laptop	Edit WOU #	20110774 (opens in a new window)	Bldg/Room	OFF PDR
	Service Tag	BXC0FS1	Description	Dell Latitude E6420 i7-2760QM (2.40GHz, 6M cache)
	Serial No.	BXC0FS1	Location	PDR 2023 Giveaway
	CPU	Intel Core i7-2760QM(2.4GHz, 6MB cache)
	OS	Unknown	Software	WIN 7 PRO SP1(64bit), Cyberlink Power DVD9.5.1 and Roxio Creator Starter ed bundled with laptop, Microsoft Office Pro Plus 2010 from P008 5288 installed as Office Pro Plus 2007
	Wired NIC	D4:BE:D9:31:2D:EC
	Wireless NIC	8C:70:5A:41:16:98
	Bluetooth NIC	08:ED:B9:DB:99:10

TECHS	Submitted by	Brittany Franklin	Contact	franklinb@wou.edu	89267
	Primary Technician		Contact	ppuett16@wou.edu	88925

Tracking

Entered by	Date	Memo
Peter Puettmann			Email Public
Entered by	Date	Memo
Peter Puettmann	Aug 06, 2019 11:14 AM	Status changed from (7) Waiting for Contact to (5) Completed	Add Attachment
Peter Puettmann	Aug 06, 2019 11:14 AM	returned	Add Attachment
Peter Puettmann	Aug 06, 2019 11:14 AM	sophos is good.	Add Attachment
Peter Puettmann	Aug 06, 2019 09:58 AM	sophos is good.	Add Attachment
Peter Puettmann	Aug 06, 2019 09:57 AM	Task reassigned to Peter Puettmann.	Add Attachment
Stephanie Magee	Aug 02, 2019 09:49 AM	Erin Dropped off his laptop this morning for sophos install	Add Attachment
Gino Salazar	Jul 09, 2019 10:29 AM	Task reassigned to UCS Tech.	Add Attachment
Gino Salazar	Jul 09, 2019 10:29 AM	Status changed from (1) Pending to (7) Waiting for Contact	Add Attachment
Gino Salazar	Jul 09, 2019 10:25 AM	Spoke with Aaron, this one is down in Eugene but will be back in August hopefully	Add Attachment
Gino Salazar	Jul 09, 2019 08:08 AM	Priority changed from (3) Priority to (5) Low Priority.	Add Attachment
Gino Salazar	Jun 19, 2019 01:53 PM	Status changed from (1) Pending to (4) On Hold	Add Attachment
Gino Salazar	Jun 18, 2019 07:57 AM	Contact changed from Sharon Rothacker to Aaron East.	Add Attachment
Gino Salazar	Jun 17, 2019 08:01 AM	I guess Aaron has this because the person who is now supposed to have that doesnt have that one	Add Attachment
Gino Salazar	Jun 14, 2019 12:00 PM	Task reassigned to Gino Salazar.	Add Attachment
Gino Salazar	Jun 14, 2019 10:01 AM	She brought an incorrect laptop to us, she brought 20160398 but we are looking for 20110774	Add Attachment
Stephanie Magee	Jun 14, 2019 08:12 AM	Sharon brought laptop in Requested to be notified via text or call at 541- 643-8076 She is leaving Campus at 2pm today	Add Attachment
Gino Salazar	Jun 05, 2019 11:21 AM	Status changed from (7) Waiting for Contact to (1) Pending	Add Attachment
Gino Salazar	Jun 05, 2019 11:21 AM	Moving it out of Waiting For Contact to On Hold so its not lost in that queue	Add Attachment
Gino Salazar	Apr 30, 2019 10:12 AM	Task reassigned to UCS Tech.	Add Attachment
Gino Salazar	Apr 30, 2019 10:12 AM	Priority changed from (5) Low Priority to (3) Priority.	Add Attachment
Gino Salazar	Apr 30, 2019 10:12 AM	This time she hit me back within the minute lol	Add Attachment
Gino Salazar	Apr 30, 2019 10:05 AM	Sending another email, a few weeks ago when I emailed Aaron East he just gave me her contact info and then I hit her up she never hit me back	Add Attachment
Gino Salazar	Apr 16, 2019 01:15 PM	Priority changed from (2) High Priority to (5) Low Priority.	Add Attachment
Gino Salazar	Apr 05, 2019 01:33 PM	Status changed from (1) Pending to (7) Waiting for Contact	Add Attachment
Gino Salazar	Apr 03, 2019 12:27 PM	Sent email	Add Attachment
Megan Thibeault	Mar 28, 2019 08:20 AM	Task reassigned to Giovanni Salazar.	Add Attachment
Megan Thibeault	Mar 28, 2019 08:20 AM	Try contacting Aaron East	Add Attachment
Reggie Johnson	Feb 07, 2019 08:16 AM	**This is an outgoing email** Hi Sharon, I need some additional information regarding service request #71030 Description: Sophos Reinstall on W20110774 Sophos needs to be reinstalled on your laptop. When is a good date and time for a UCS Tech to visit your office and complete this task? Thanks, Reggie UCS Tech	Add Attachment Public
Brittany Franklin	Jan 25, 2019 02:00 PM	Sophos needs to be reinstalled. Tamper Protection Code: 718418316287	Add Attachment