Service Request Ticket - # 71031

Service Request Information

CONTACT Name Franklin, Brittany   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Jan 25, 2019 02:02 PM
Department University Computing Solutions Phone 89267
Location Email newmanb@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Computer Edit WOU # 20110148[Edit Inv] (opens in a new window) Bldg/Room OFF PDR
Service Tag Description Dell Optiplex 990 SFF, Intel Core i5 2400(3.1GHz,
Serial No. 34YFZQ1 Location PDR

CPU Intel Core i5-2400(3.1GHz,6M,TV-x)


OS Unknown Software Win 7 Pro, bundled with Roxio Creator and CyberLink PowerDVD, MS Office Pro Plus 2010 from P0081747 installed as Office Pro Plus 2007, Strater by Golden Software 4.0 (ver.4.3.1603) from P0096297

Wired NIC 78:2B:CB:B3:8C:52

TECHS Submitted by Brittany Franklin Contact franklinb@wou.edu 89267
Primary Technician Contact rjohnson17@wou.edu 88925

Tracking

Entered by Date Memo
Reggie Johnson
Email

Public
Entered by Date Memo
Reggie Johnson Jan 30, 2019 10:57 AM 
Status changed from (1) Pending to (5) Completed
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Reggie Johnson Jan 30, 2019 09:55 AM 
Sophos reinstalled
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Reggie Johnson Jan 30, 2019 08:24 AM 
Task reassigned to Reggie Johnson.
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Brittany Franklin Jan 25, 2019 02:02 PM 
Sophos needs to be reinstalled.

Tamper Protection Code: 574140850485
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