Service Request Ticket

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Service Request Information

CONTACT	Name	Franklin, Brittany	Date	Jan 25, 2019 02:03 PM
	Department	University Computing Solutions	Phone	89267
	Location		Email	newmanb@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Computer	Edit WOU #	20160540 (opens in a new window)	Bldg/Room	OFF PDR
	Service Tag	HB5ZMD2	Description	Dell OptiPlex 7040 SFF, 16GB(2x8GB) 2133MHz DDR4
	Serial No.	HB5ZMD2	Location	PDR
	CPU	Intel Core i7-6700 (Quad Core, 8MB, 8T, 3.4GHz, 65W)
	OS	Windows 7 Pro, 64 bit	Software	MS office Pro Plus 201* from XXXX2016005511; ADDED JAN2018- Leica Application Suite EZ v3.4 for use with microscope/camera W#20170516;
	Wired NIC	48:4D:7E:D2:BB:7A

TECHS	Submitted by	Brittany Franklin	Contact	franklinb@wou.edu	89267
	Primary Technician		Contact	jcollinsworth17@wou.edu	88925

Tracking

Entered by	Date	Memo
Joe Collinsworth			Email Public
Entered by	Date	Memo
Joe Collinsworth	Jul 26, 2019 01:33 PM	Status changed from (6) Ready to Deliver to (5) Completed	Add Attachment
Joe Collinsworth	Jul 26, 2019 01:29 PM	It's fixed now	Add Attachment
Joe Collinsworth	Jul 26, 2019 01:28 PM	Keyboard wasn't working because it wasn't plugged in	Add Attachment
Joe Collinsworth	Jul 26, 2019 12:52 PM	Keyboard not working after I installed it	Add Attachment
Joe Collinsworth	Jul 26, 2019 12:51 PM	Task reassigned to Joe Collinsworth.	Add Attachment
Bradley Karkanen	Jul 26, 2019 10:47 AM	Task reassigned to UCS Tech.	Add Attachment
Bradley Karkanen	Jul 26, 2019 10:47 AM	Setting it in the OUT box	Add Attachment
Bradley Karkanen	Jul 26, 2019 10:46 AM	Status changed from (1) Pending to (6) Ready to Deliver	Add Attachment
Bradley Karkanen	Jul 26, 2019 10:45 AM	Updated in AD and ready to go.	Add Attachment
Megan Thibeault	Jul 15, 2019 08:57 AM	Task reassigned to Bradley Karkanen.	Add Attachment
Megan Thibeault	Jul 15, 2019 08:57 AM	When we are ready to image DV101 let's have someone grab this station.	Add Attachment
Bradley Karkanen	Mar 27, 2019 03:03 PM	Task reassigned to Megan Eichler.	Add Attachment
Bradley Karkanen	Mar 27, 2019 03:03 PM	Task reassigned to Megan Eichler.	Add Attachment
Bradley Karkanen	Mar 27, 2019 03:03 PM	Priority changed from (1) Highest Priority to (3) Priority.	Add Attachment
Bradley Karkanen	Mar 27, 2019 03:03 PM	On hold until the lab gets upgraded to 10 this summer.	Add Attachment
Yumin Chen	Feb 05, 2019 04:05 PM	Installed USB driver manually. Still need addition software.	Add Attachment
Yumin Chen	Feb 05, 2019 10:48 AM	Task reassigned to Bradley Karkanen.	Add Attachment
Yumin Chen	Feb 05, 2019 10:48 AM	USB Drivers is not working. Keyboard and mouse no responded.	Add Attachment
Bradley Karkanen	Feb 05, 2019 09:52 AM	Task reassigned to Yumin Chen.	Add Attachment
Bradley Karkanen	Feb 05, 2019 09:52 AM	This is on the small stand up desk imaging.	Add Attachment
Bradley Karkanen	Feb 01, 2019 11:21 AM	Still waiting for Windows 7 drivers to load.	Add Attachment
Bradley Karkanen	Jan 30, 2019 11:51 AM	Drivers are reloading.	Add Attachment
Bradley Karkanen	Jan 29, 2019 09:43 AM	20160540 is on my desk.	Add Attachment
Bradley Karkanen	Jan 29, 2019 09:42 AM	I put a loaner in place. I forgot to get the WOU# off it.	Add Attachment
Bradley Karkanen	Jan 28, 2019 04:47 PM	Image is built. There is class in that lab at 10am tomorrow. I am prepping a loaner.	Add Attachment
Bradley Karkanen	Jan 28, 2019 01:20 PM	Still can't get this to boot I am going to build a new Windows 7 image.	Add Attachment
Bradley Karkanen	Jan 25, 2019 04:47 PM	This reimaged but it is BSODing so it needs new drivers loaded. The script is currently reloading the 7040 package for Windows 7	Add Attachment
Reggie Johnson	Jan 25, 2019 03:00 PM	Task reassigned to Bradley Karkanen.	Add Attachment
Reggie Johnson	Jan 25, 2019 03:00 PM	Image did not take	Add Attachment
Reggie Johnson	Jan 25, 2019 02:32 PM	Can't sign into admin on sophos. Reimaging the instructor. Need to add DfSC101 admin group	Add Attachment
Reggie Johnson	Jan 25, 2019 02:07 PM	Task reassigned to Reggie Johnson.	Add Attachment
Brittany Franklin	Jan 25, 2019 02:03 PM	Sophos is missing services, will need to be reinstalled. Tamper Protection Code: 859757043647	Add Attachment