Service Request Ticket - # 71035

Service Request Information

CONTACT Name Cancel-Tirado, Doris   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Jan 25, 2019 02:32 PM
Department College of Education Phone 88470
Location Email canceltd@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Computer Edit WOU # 20150678[Edit Inv] (opens in a new window) Bldg/Room RWEC 241
Service Tag Description iMac, 21.5-inch, Intel Core i5, 2.7GHz, Quad core
Serial No. D25RV0FMGG7D Location Doris Cancel-Tirado

CPU Intel Core i5(2.7GHz Quade-core, 6MB L3)


OS MAC OS X 10.10 (Yosemite) Software Microsoft Desktop Education-(EES) OFFICE MAC XXXX2015004715;; WIN 7 PRO full license P0082823 via Parallel Desktop 7 for MAC P0082824, STATA/SE v12 VISA2012003392 UPGRADED to STATA/SE v14 VISA2016006313 MAY2017; TRANSFER FROM W#20100184- MAXQDAplus WIN Single-User License Ed VISA2010002513 UPGRADED MAY2015 to MAXQDAplus v.11 for MAC VISA2014004573 UPGRADED SEPT2017 toMAXQDA Plus v12 for MAC VISA2017006674--FREE UPGRADE TO MAXQDA+ 2018(ver13);

Wired NIC 38:C9:86:49:E4:A5


Wireless NIC 28:F0:76:48:41:E4


Bluetooth NIC 28:F0:76:48:41:E5

TECHS Submitted by Brittany Franklin Contact franklinb@wou.edu 89267
Primary Technician Contact rjohnson17@wou.edu 88925

Tracking

Entered by Date Memo
Reggie Johnson
Email

Public
Entered by Date Memo
Reggie Johnson Feb 01, 2019 11:30 AM 
Status changed from (2) Scheduled to (5) Completed
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Reggie Johnson Feb 01, 2019 11:30 AM 
Confirmed with 
Britney. Sophos is up 
and running all 
services are good.
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Reggie Johnson Feb 01, 2019 08:13 AM 
Task reassigned to Reggie Johnson.
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Reggie Johnson Jan 31, 2019 11:55 AM 
Task reassigned to UCS Tech.
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Reggie Johnson Jan 31, 2019 11:55 AM 
Checked with Britney 
and Sophos services 
are still missing. 
Will need to 
troubleshoot again.
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Brittany Franklin Jan 31, 2019 11:48 AM 
There are now two entries in Sophos for this one...not sure why. Both 
still say there's issues with Sophos :(
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Reggie Johnson Jan 31, 2019 11:29 AM 
Sophos reinstalled
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Reggie Johnson Jan 31, 2019 08:20 AM 
Task reassigned to Reggie Johnson.
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Shina Oladiti Jan 29, 2019 01:47 PM 
Status changed from (1) Pending to (2) Scheduled
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Brittany Franklin Jan 25, 2019 02:32 PM 
Sophos needs to be reinstalled.

Tamper Protection Code: 153728821884
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