Service Request Ticket

Service Request Information

CONTACT	Name	Stonecipher, Linda	Date	Jan 25, 2019 02:34 PM
	Department	Graduate Studies	Phone	88366
	Location		Email	stonecl@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Laptop	Edit WOU #	20150624 (opens in a new window)	Bldg/Room	AD 107A
	Service Tag		Description	Apple MacBook Air 13-inch #Z0TB
	Serial No.	C1MRV014H3QK	Location	Linda Stonecipher
	CPU	Intel Core i7(2.2GHz dual-core , 4MB L3 cache)
	OS	MAC OS X 10.11 (El Capitan)	Software	Microsoft Desktop Education license allows install of Office 2016 for MAC and above XXXX2015004715
	Wireless NIC	98:01:A7:BF:61:DB
	Bluetooth NIC	98:01:A7:BF:61:DC

TECHS	Submitted by	Brittany Franklin	Contact	franklinb@wou.edu	89267
	Primary Technician		Contact	soladiti13@wou.edu	88925

Entered by	Date	Memo
Shina Oladiti			Email Public
Entered by	Date	Memo
Shina Oladiti	Jan 30, 2019 05:02 PM	Status changed from (2) Scheduled to (5) Completed	Add Attachment
Shina Oladiti	Jan 30, 2019 05:02 PM	Done!	Add Attachment
Shina Oladiti	Jan 30, 2019 03:00 PM	Status changed from (1) Pending to (2) Scheduled	Add Attachment
Shina Oladiti	Jan 30, 2019 01:32 PM	Task reassigned to Shina Oladiti.	Add Attachment
Reggie Johnson	Jan 30, 2019 01:02 PM	*****This is an email*** OK. Just to clarify, my laptop is an Apple computer. I'm available today, 2-5. Friday, 12-2. If you need other day/time options, please let me know. Linda	Add Attachment
Reggie Johnson	Jan 30, 2019 08:12 AM	**This is an outgoing email** Hi Linda, I need some additional information regarding service request #71036 Description: Sophos Reinstall on W20150624 Sophos is missing a lot of services, will need to be reinstalled. When is a good date and time for a UCS Tech to visit your office and complete this task? Thanks, Reggie UCS Tech	Add Attachment Public
Brittany Franklin	Jan 25, 2019 02:34 PM	Sophos is missing a lot of services, will need to be reinstalled. Tamper Protection Code: 167149325083	Add Attachment