Service Request Ticket - # 71038

Service Request Information

CONTACT Name Winningham, Rob   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Jan 25, 2019 02:38 PM
Department Social Science Phone 88297
Location Email winninr@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Computer Edit WOU # 20131023[Edit Inv] (opens in a new window) Bldg/Room OFF PDR
Service Tag Description iMac, 21.5-inch, Intel Core i5, 2.7GHz, Quad core
Serial No. D25MT0CBF8J7 Location PDR 2023 Giveaway

CPU Intel Core i5(2.7GHz Quade-core, 6MB L3)


OS MAC OS X 10.9 (Mavericks) Software MS Office 2011 Std for MAC from P0094155

Wired NIC 68:5B:35:D4:25:9A


Wireless NIC 88:63:DF:8D:37:1B


Bluetooth NIC 88:63:DF:8D:37:1C

TECHS Submitted by Brittany Franklin Contact franklinb@wou.edu 89267
Primary Technician Contact rjohnson17@wou.edu 88925

Tracking

Entered by Date Memo
Reggie Johnson
Email

Public
Entered by Date Memo
Reggie Johnson Jan 29, 2019 11:33 AM 
Status changed from (1) Pending to (5) Completed
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Reggie Johnson Jan 29, 2019 11:33 AM 
Task reassigned to Reggie Johnson.
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Reggie Johnson Jan 29, 2019 11:33 AM 
Rebooted machine and 
sophos updated. All 
services are running. 
Task complete
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Reggie Johnson Jan 29, 2019 11:24 AM 
Sophos is missing 
some services, and 
keeps failing to 
update
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Brittany Franklin Jan 25, 2019 02:38 PM 
Computer W20131023 hasn't checked in with Sophos in over 4 
months.
Will need to know if Sophos is actually broken or not.
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