Service Request Ticket

Service Request Information

CONTACT	Name	Hoffman, Robert	Date	Jan 25, 2019 02:51 PM
	Department	Financial Aid	Phone	88686
	Location		Email	hoffmanr@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Computer	Edit WOU #	20141181 (opens in a new window)	Bldg/Room	ITC 008
	Service Tag	GXYKV42	Description	Dell OptiPlex 9020 SFF I7-4790(quad 3.6GHz, 8MB)
	Serial No.	GXYKV42	Location	Michael Ellis is borrowing
	CPU	Intel Core i7-4790(Quad Core HT, 3.6GHz, 8MB)
	OS	Windows 10 Enterprise 64bit	Software	MS office Pro Plus 2013 from XXXX2014004298; Adobe Acrobat DC Pro subscription from XXXX2015004716 serialized desktop MAY2016 RENEWED MAY2017
	Wired NIC	98:90:96:D9:B9:C6

TECHS	Submitted by	Alix Karkanen	Contact	akarkanen17@wou.edu	88925
	Primary Technician		Contact	gsalazar15@wou.edu	88925

Entered by	Date	Memo
Gino Salazar			Email Public
Entered by	Date	Memo
Gino Salazar	Jan 28, 2019 03:37 PM	Status changed from (1) Pending to (5) Completed	Add Attachment
Gino Salazar	Jan 28, 2019 03:36 PM	This one is all good, he had acrobat pro installed but pdfs were automatically opening in edge	Add Attachment
Brighton Bohnenkamp	Jan 28, 2019 11:49 AM	Task reassigned to Giovanni Salazar.	Add Attachment
Shina Oladiti	Jan 28, 2019 10:12 AM	**This is an outgoing email** Hi Robert, I need some additional information regarding service request #71040 Description: Certain PDFs Wont Open Sorry we could not get to this task. We are wondering when you want us to come in and work with you on this. Please, get back to us with time and date that works for you best. Regards, Shina	Add Attachment Public
Shina Oladiti	Jan 28, 2019 10:10 AM	Left VM.	Add Attachment
Alix Karkanen	Jan 25, 2019 02:51 PM	Robert says that certain PDFs won't open for hi, but they do for others. He gets an error page saying that the page cannot be reached. He is available for the rest of the day	Add Attachment